Specialty Pharmacy - Medication Access Coordinator, Brighton, Sign-on Bonus!

POSITION SUMMARY : 

Boston Medical Center (BMC) provides a specialty pharmacy service to serve the complex medication needs of its chronic patients. BMC Specialty Pharmacy will provide patients who require specialty drugs a comprehensive service program that includes an on-site pharmacy staffed with a care team that includes Pharmacists, Pharmacy Technicians and Pharmacy Liaisons. The cornerstone of BMC's Specialty Pharmacy approach is an unparalleled level of integration with the clinical team coupled with highly personalized service, thus driving better outcomes at lower cost.  

The Pharmacy Patient Liaison is a unique role that provides integrated support to patients and pharmacists by providing a 'hands-on' approach to total quality patient care. This position is essential to the growth and sustainability of the specialty pharmacy business and plays a central role in supporting the health system’s operating margin. This hybridized role is a unique combination of patient service delivery and business performance. The Pharmacy Patient Liaison works closely with patients to deliver a full continuum of medication adherence support by utilizing BMC's various tools and applications. The Pharmacy Patient Liaison is responsible for providing technician pharmacy services with an emphasis on performing assigned tasks that require working independently and increased competency relating to patient medication therapy.  

Position: Pharmacy Patient Liaison       

Department: Pharmacy Community Hospital Brighton - Specialty

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:  

Pharmacy Patient Liaison Responsibilities  

• Navigate Electronic Medical Records (EMR) and manage documentation, prior authorizations, and financial assistance processes accurately and efficiently 

• Communicate effectively across clinical and administrative teams and with patients to support hospital initiatives, medication access, and patient care 

• Exercise sound judgment to resolve complex patient care issues and escalate appropriately to ensure safety and quality 

• Manage workload independently in a fast-paced environment while demonstrating strong technical proficiency and problem-solving skills 

• Train, mentor, and support new staff to uphold operational standards and maintain high-quality service delivery 

• Document and triage patient interactions and pharmacy-related concerns to ensure safe, coordinated care and medication adherence 

• Foster trusting relationships with providers, care teams, ancillary staff, and patients to enhance collaboration, transitions of care, and patient retention 

Prior Authorization Responsibilities  

• Assess and extract clinical documentation to meet payer criteria for drug approvals 

• Cultivate payer relationships and stay current on payer requirements within assigned areas to optimize patient outcomes and maximize medication access 

• Proactively identify barriers to medication access and develop solutions to improve patient adherence 

• Evaluate, monitor, and pursue financial assistance opportunities to reduce patient out-of-pocket costs 

• Manage financial assistance applications and support processes throughout the patient’s medication journey 

Medication Access Responsibilities