Bilingual Spanish Speaking ADAP/HICP Enrollment Specialist (Patient Advocate)

Description

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.

What makes us different? We offer our employees the following:

· 1 Health Wellness day per quarter

· Parental Leave

· Free parking at our locations/bus line accessibility

· Competitive Salary & Benefits

· Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)

· 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent

· Credit Union

*Proof of Covid-19 vaccination is required*

PIHC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

The Bilingual Spanish ADAP/HICP Enrollment Specialist is a critical member of a multidisciplinary team which provides

efficient, effective and compassionate services to adults living with HIV in a clinical setting. The person in this role assists

eligible patients with completion of applications for programs that provide financial assistance for medication and/or

healthcare insurance. The person in this role will work collaboratively with members of clinic, social service, pharmacy, front

desk, and billing teams

 ESSENTIAL FUNCTIONS:

Duties and Responsibilities

• Complete ADAP and HICP applications with eligible patients.
• Document all patient encounters in the clinic electronic medical record (EMR).
• Comply with Client Services Standard Operating Procedures (SOP) and the Georgia ADAP, HICP and CAREWare Manuals.
• Monitor the completion of ADAP/HICP initial and recertification applications, and provide required documents, including income eligibility verification to the Georgia Department of Public Health (DPH) to ensure their timely processing.
• Refer patients who are eligible for the Affordable Care Act’s Healthcare Marketplace to Health Insurance Navigators.
• Participate in monthly DPH conference calls or meetings per DPH request.
• Document all activities and encounters in the appropriate reporting systems.
• Recommend updates, refine and incorporate new processes involved in accessing medications for patients.
• Attend all interdisciplinary staff meetings as directed by supervisor.
• Attend at least eight hours of HIV specific training annually, cultural competency training annually and other applicable trainings.
• Abide by all state, health district and agency policies regarding confidentiality of patient information.
• Abide by all PIHC policies and procedures, including conflict of interest policy.
• Perform other duties as assigned.

Requirements

Knowledge, Skills, and Abilities

• Exemplary organizational skills.
• Electronic Medical Record (EMR) system knowledge.
• Excellent communication skills in both English and Spanish (writing, spelling, listening and speaking).
• Ability to provide excellent care, especially to indigent and culturally diverse populations
• Problem-solving and decision-making abilities.

Minimum Qualifications

• Written and verbal fluency in Spanish
• Associate's degree or higher from an accredited university, preferably with a major in healthcare, social work, or related social service field
• Experience working in a healthcare setting, especially with indigent and culturally diverse populations.
• Experience utilizing multiple documentation systems, including Electronic Health Record (EHR)

Experience

• One year professional experience in a healthcare setting, preferably in a setting serving low income and uninsured/under-insured individuals

NOTES:

1. Positive