ServiceNow.org Sales Director - AMS

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a Sales Director for ServiceNow.org AMS who will lead a team that produces new business sales revenue from software licenses within Non-Profit charitable customers in the AMS GEO. In this role, the leader will:

• Motivate a team of ServiceNow.org Account Executives to drive rapid growth in the sector, playing a pivotal coaching role.
• Build and drive a sales strategy for the Region in conjunction with the Head of AMS Sales for ServiceNow.org and other Regional Sales Leadership- understanding the competitive landscape, presence, and strength within the Region.
• Actively engage in territory planning, relationship development and opportunity development by supporting and assisting in sales and customer meetings to drive opportunities to a close
• Coach and mentor team members to drive excellence
• Manage and report accurate forecast and pipeline to the business
• Engage and align effectively in C-level meetings to properly understand business requirements and support the team
• Build effective working relationships with internal stakeholders including but not limited to Geo Sales, Solution Consulting, Marketing, Solution Sales, Product Business Units, Partners, Global Impact/ESG, and Support/Customer Outcomes, as well as the ServiceNow Executive Team.
• Retain and grow existing customer base with regular non-sales customer engagement activities to deliver on excellent customer experience and value realization
• Ownership of driving successful pipeline generation activities in partnership with marketing and partners
• Elevate customer success stories to the Head of ServiceNow.org AMS on an annual basis for external publication.
• Collaborate with our ESG teams on philanthropic endeavors that may be associated with current and/or prospect customers
• Provide guidance as needed to team members on how to effectively work with non-profits

Qualifications

To be successful in this role you have:

• Possess a unique balance of a mission orientation and metrics driven mentality. A passion for selling, with a bigger picture purpose
• 5+ years of first-line sales leadership success in enterprise SAAS  
• Proven ability to recruit, retain and develop strong AE talent
• Experience selling into and working with Non-Profit organizations; Ability to understand the “bigger picture” and business drivers around technology in the Non-Profit space
• Strong success in recruiting, coaching, motivating, and managing an exceptional sales team
• Ability to build strong, internal cross-functional relationships
• Instant customer credibility: ability to build strong external relationships, especially at the C-level
• Ownership and accountability of maintaining accurate CRM reports, including current and future forecasts and opportunity reviews
• Travel 20-40% or as required

 

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity o