Jobs and Careers

Admin Assistant/ Receptionist - ZR_24294_JOB

UKRemotepart_timeVerifiedPosted 17 Jun 2025

About the role

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Schedule: 20 hours per week Monday - Wednesday 10:00-14:00 and Sunday 10:00- 18:30 with 30-min unpaid lunch break (Sydney Time)

Client Timezone: Australian Eastern Standard Time (AEST)

Client Overview

Join a forward-thinking Australian healthcare service provider specializing in NDIS support. This growing organization is dedicated to enhancing the lives of individuals with disabilities through compassionate care and efficient service delivery. As a key player in the healthcare sector, they’re committed to innovation and excellence in patient support.

Job Description

Become an integral part of a dynamic healthcare team as a virtual Admin Assistant/Receptionist. In this role, you’ll be the first point of contact for clients, managing vital communication channels and streamlining appointment processes. You’ll have the opportunity to make a real difference in people’s lives by providing efficient, empathetic support to those navigating the NDIS. This position offers a unique blend of administrative expertise and customer care, allowing you to develop your skills in a meaningful, impactful environment.

Responsibilities

Handle inbound and outbound calls, providing a warm, professional first impression
Manage appointment scheduling, ensuring optimal organization of client visits
Educate clients on services, answering queries and providing clear information
Conduct follow-ups to maintain client engagement and satisfaction
Deliver scripted information accurately and sensitively when required
Efficiently record and relay messages to appropriate team members
Perform diverse administrative tasks to support smooth operations

Requirements

Prior experience in receptionist or customer service roles in the Australian medical or healthcare field
Exceptional communication skills in English, both verbal and written
Proficiency in digital tools for scheduling, record-keeping, and general office tasks
Experience using Halaxy software
Strong multitasking abilities and effective time management skills
Empathetic demeanor with a patient-first mindset
Adaptability to work in a virtual environment with potential for increased hours
Reliable internet connection and quiet workspace for professional call handling

Independent Contractor Perks:

Permanent work from home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.