Patient Financial Care Specialist - Full-time (W2)

About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the RoleThe Patient Financial Care Specialist serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details. This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency. 

Responsibilities

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services
• Review and explain insurance benefit coverage and Lyra Health’s estimated costs for care in a clear, compassionate manner
• Answer initial financial and insurance-related questions, escalating or redirecting to the family’s insurance plan for detailed inquiries
• Provide transparent payment information and outline available payment options
• Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
• Maintain accurate documentation of all caregiver interactions in Lyra Health’s systems
• Uphold HIPAA and privacy compliance standards in all communications

Requirements

• 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
• Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
• Strong verbal and written communication skills
• Ability to work independently in a remote environment while managing multiple priorities
• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare administration, business, or related field preferred
• Full-time resident of the United States

As a full-time Patient Financial Care Specialist, you will be employed by Lyra Health, Inc. Here are some of our available benefits:

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra’s benefits package includes gender-affirming care
• Access to coaching and therapy services for you and your dependents
• Competitive time off with pay policies, including vacation time, sick days, and company holidays
• Paid parental bonding leave for eligible birthing and non-birthing parents
• Access to 401k and retirement benefits
• Monthly technology stipend
• Employee well-being program with additional perks like: fertility and family building, maternity program, employer discount marketplace, pet insurance, and financial planning tools
• We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! 

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive persona