Regional Operations Manager

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

Regional Operations Manager | New Mexico

Frontera Health is committed to providing exceptional ABA and Diagnostic healthcare services to the New Mexico community. We're seeking a highly organized and detail-oriented Regional Operations Manager to join our clinic team to play a vital role in ensuring the smooth operation of our clinics across New Mexico.

About the Role:

As the Regional Operations Manager, you’ll own Frontera’s clinic operations function, creating a best in class family and employee experience, while ensuring efficient and compliant operations. In this multifaceted role, you’ll oversee office organization, manage procurement, vendor relationships and facilities, and support seamless day-to-day operations. You'll handle essential administrative duties, monitor compliance to clinic and company policies, coordinate on-site events, and build relationships with external partners.  Your role will facilitate our growth strategies by providing on-ground support for our technology implementations within our clinics and helping operationalize future acquisitions.Through clear communication and proactive problem-solving, you’ll ensure that our staff and patients experience a positive, supportive environment each day.

Key Responsibilities

Clinic Operations

• Oversee clinic operations spanning from consents, calendar management, technology implementation, process improvement, policy and procedure implementation and upkeep, clinic maintenance, facility management, and supply management
• Support launch of new clinic spaces to ensure project management runs smoothly
• Manage key projects and initiatives which align with regional or broader business priorities

Policies & Procedures

• Standardize processes, policies, and accountability measures across all clinics to ensure compliance 
• Support data capture and record-keeping efforts, ensuring accuracy and organization
• Monitor building and equipment safety protocols to maintain compliance.
• Own safety & compliance including staff training, protocol implementation, process improvement, & family and team communication

Clinic Performance 

• Implement a performance philosophy and scorecard to measure all clinic performance
• Create targets for clinic performance based on industry standards 
• Partner with clinical leadership to standardize all critical clinic operations functions
• Manage all clinic budgets to ensure team is investing in the right areas of the business, while also remaining within budget 
• Establish audit process for reviewing clinic adherence to policies and processes

Customer & Employee Experience

• Establish communication forums to implement across regions to ensure staff are getting the right information at the right time and up to date on compliance standards
• Foster a consistent, professional communication with patients, families, and staff, fostering a welcoming, customer focus environment

Team Management & Collaboration

• Manage Receptionist team for all clinics 
• Facilitate team meetings, as necessary, to enable team collaboration and communication 
• Provide mentorship, coaching, and development opportunities for team members
• Intervene, escalate, and support resolutions to interclinic issues that violate clinic and company policies or values across all team type, team member level, and clinics

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field preferred