Staff Technical Program Manager, Technical Excellence

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 100 million people with the common purpose of helping one another. Our mission is to help people help each other by making it safe and easy for people to ask for help and support causes—for themselves, each other, and their communities. In 2022, GoFundMe joined together with Classy, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, GoFundMe and Classy have empowered people and organizations to raise more than $25 billion since 2010. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is looking for a senior Technical Program Management professional to facilitate the coordination and execution of technical operations. You will work closely with internal stakeholders, external partners, and engineering leadership to ensure successful completion of cross team technical initiatives and implementation of technical processes. You will be responsible for driving the technical requirements and adoption of the GoFundMe platform in order to deliver more help to people on GoFundMe.com and through our partners.

The Job…

• Lead and coordinate cross-functional teams to deliver on-time, high-quality technical initiatives.
• Collaborate with internal product, design, and engineering partners to define and prioritize technical integrations of GoFundMe’s platform.
• Work with internal stakeholders to understand business and partner requirements and align them with technical capabilities.
• Act as a subject matter expert on technical processes, providing documentation, white papers, presentations, implementation guidance and support to internal and external stakeholders.
• Maintain senior stakeholder relationships across internal partners to ensure needs are synthesized, prioritized and reduce friction to adoption.
• Partner with design, product management, and engineering development teams to assess technical feasibility of potential opportunities.
• Own project management and implementation of key technical initiatives and coordinate the management of existing relationships across the organization
• Partner across the broader organization to ensure we have the right promotional and customer support infrastructure in place to promote and support integrated solutions with our partners.  
• Be able to effectively educate and evangelize the opportunities for the GoFundMe platform in key technical and business forums to drive adoption and momentum.

You…

• 10+ years of combined experience in product engineering, technical evangelism, and  product management.
• Experience working with internal partners and managing technical integrations.
• Excellent communication and interpersonal skills, with the ability to clearly articulate complex technical concepts to non-technical stakeholders.
• Strong problem-solving skills, attention to detail, and the ability to work independently or collaboratively as part of a team.
• Demonstrated ability to manage multiple projects simultaneously 
• Familiarity working in the full stack front-end, frameworks, development languages, and database systems.
• Experience with cloud platforms and services, such as AWS, Azure, or Google Cloud, and containerization technologies like Docker and Kubernetes.
• Proficiency in version control systems like Git and understanding of CI/CD pipelines.
• Passion for social impact and a strong commitment to GoFundMe’s mission.

Why you’ll love it here...

• Market competitive pay
• Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. 
• 401(k) retirement plan with company matching
• Hybrid workplace with fully remote flexibility for many roles
• Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
• A variety of  mental and wellness programs to support employees   
• Generous paid parental leave and family planning stipend
• Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
• Learning & development and recognition programs
• Gives Back Program where employees can nominate a fundraiser every week for a donation from the company
• Inclusion, diversity, equity,