Operations & Administration Coordinator

Job Description

Ingram Content Group (ICG) is hiring for an Operations & Administration Coordinator to contribute to our Publishers Group West (PGW) team in Berkeley, CA. 

In this role, you’ll support PGW Senior Management in various aspects of the book distribution business. You will work in systems to help manage metadata, produce sales reporting, and improve inventory operations, and will become a point person for training users in these systems. You’ll also work closely with our integrations team to onboard new client publishers. As the Coordinator, you will help identify opportunities to improve efficiency across departments and implement process improvement.

Do you have experience working with publishers?  Have a passion for helping publishers be successful?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.   It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.  Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

• Bachelor’s degree or equivalent year for year directly related experience
• 3 years of experience in marketing, book publishing, book industry, account support, client administration, data management, or related field

Preferred Skills:

• Experience using various systems
• Book industry experience
• Strong communication skills

Key Responsibilities:

• Serves as point person for client publisher integrations and departures, communicating with various internal teams, tracking progress, and providing regular updates
• Facilitates Ingram systems tutorials for onboarding clients and helps oversee new client transition needs
• Assists with inventory management for clients – identifying low stock titles, tracking expected inventory & receipts, upcoming releases with no stock
• Assists with metadata reviews on a regular basis to ensure metadata is properly distributing to sales partners, escalates issues as needed
• Assists with assessing metadata health for frontlist titles in order to optimize title records for sell-in
• Assists with publisher metadata entry into metadata management system CoreSource as needed
• Assists with troubleshooting finance and Client Statement questions and issues
• Maintains resources for client publisher contract information as needed
• Works daily in various Ingram systems, providing internal and client publisher user training as needed
• Updates internal and client-facing training documentation as needed

Hiring Salary Range: $22.34/hr-31.04/hr.  This range represents the anticipated low and high end of the hourly rate for this position and will be determined by factors including but not limited to: applicant’s education, experience, knowledge, skills, and abilities, geographic location as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Avid reader?
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an e