Technology Specialist II

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.   Technology Consultant (Platform Unification)

Why We Have This Role

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements. This specialized role focuses on Platform Unification. You will be the technical bridge for customers moving from DSCVR implementations to our integrated ecosystem on CX with the support of PXE. You will not just configure software; you will architect data migration strategies, interpret unstructured data using modern AI, and ensure rigorous quality assurance.

How You’ll Find Success

You will know you are doing a great job when you:

• Bridge the data gap between current customer DSCVR implementations and next gen CX platform, successfully translating their data pipelines into Engage ready data bits that allow customers to enable better omni-channel insights.
• Drive insights by moving from DSCVR dashboards and reports to deliver unstructured data analysis on CX, providing customers with enhanced tools to get Aha! moments.
• Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
• Structure dashboards that don’t just show numbers, but tell compelling and cohesive stories, regarding omni-channel integrations and drive business decisions..
• Exhibit the ability to effectively juggle multiple priorities
• Demonstrate outstanding interpersonal, collaboration, and communication skills
• Most importantly, you care deeply about our clients and provide them a world-class experience
• Ensure quality  and minimize friction to move customers to newer capabilities and execute rigorous testing  strategies that allow customer satisfaction
• Work closely with Product and Engineering to troubleshoot migration defects and influence the roadmap for data ingestion tools

How You’ll Grow

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

• Hands-on experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features
• Become a subject matter expert in ETL processes and complex data migration, positioning yourself as a leader in technical architecture
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You’ll Do

• Execute on Platform Unification efforts, operate ETL processes and dashboard migration to Engage, consulting on customer legacy governance and data to fit new requirements
• Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through multiple communication channels
• Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
• Lead implementation projects to completion, including managemen