Senior Customer Success Manager | Automotive

Join Epicor and drive customer success in the Automotive Industry! As a Customer Success Manager, you will serve as the primary point of contact for customers, identifying and leveraging company-wide resources to address any customer satisfaction, growth, risk or opportunity in a portfolio of customers. You will help customers achieve their desired outcomes and maximize the value they receive from Epicor products.

What you will be doing:

• Manage and support a portfolio of automotive customers day-to-day with data warehouse reporting and analytics, including Program Groups, Warehouse Distributors, and Manufacturers.
• Lead routinely scheduled meetings and ad-hoc sessions with customers, driving and communicating all customer inquiries independently while bringing in strategic team players as needed.
• Scope customer requirements and communicate clearly to key stakeholders, understanding team roles and responsibilities to align with supporting the customers.
• Understand the various reporting and analytics customers are utilizing, such as stocking recommendations, product type competitor analysis, and brand performance.
• Prioritize urgent issues and inquiries, bringing in the appropriate team players in a timely manner.

What you will likely bring:

• Capability to manage a variety of large, multi-national, and multi-site customers, exuding confidence with multi-tasking and frequently pivoting from one inquiry to another.
• Ability to adapt, be self-motivated, have strong time management skills, and embrace change.
• Dynamic problem-solving skills, detail-oriented, capable of continued growth, determination in driving data/product quality, and process-driven.
• Experience with business intelligence tools (such as MicroStrategy), project management tools (such as Jira), and proficiency with MS Office.
• Strong written, verbal communication, and organizational skills, highly collaborative.

Qualifications:

• 3+ years of applicable experience and demonstrated success/knowledge.
• Experience working with retail-based customers and big data (automotive preferred but not required).
• Bachelor’s degree preferred (or equivalent experience).

Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!

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About Epicor 

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. 

We’re Proactive, Proud, Partners.  

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits 

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. 

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. 

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. 

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. 

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. 

• Global Mobility: Comprehensive support for international relocations and permanent residency