Patient Access Supervisor

Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for overseeing the day-to-day operations of the patient access department, including managing a team of patient access representatives, ensuring accurate patient records, and promoting a positive patient experience.
Does this position require Patient Care? No

 

Qualifications

Essential Functions:

Supervise and train patient access staff, including scheduling of patient access representatives and support staff.
-Ensure accurate and timely patient registration, including demographic and

insurance information.
-Ensure compliance with all relevant healthcare regulations, such as HIPAA and Medicare.
-Manage the workflow of the patient access department to ensure that all tasks are completed efficiently.
-Continuously improve processes and procedures to enhance the patient

experience.
-Collaborate with other departments, such as billing and insurance, to ensure a seamless patient experience.
-Resolve customer complaints and concerns in a professional and timely

manner.
-Prepare and analyze performance reports to assess department performance and identify areas for improvement.

Education
Associate's Degree Healthcare Administration required or Associate's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Experience
Experience in a healthcare setting, with a focus on patient access and registration 3-5 years required supervisory experience

1-2 years preferred

Knowledge, Skills and Abilities
- Strong leadership and communication skills.
- Knowledge of healthcare regulations and patient privacy laws.
- Ability to analyze data and make informed decisions.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong customer service orientation and commitment to providing excellent patient care.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

10 Members Way

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.