Parts & Service Coordinator

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

The Service and Parts Coordinator will provide daily support to the Parts and Service departments within our growing organization. This role will support a wide range of administrative support and customer service activities to facilitate the efficient operation of Tsugami America.

Responsible for scheduling and maintaining various components of our service department, the ideal candidate will thrive in a fast-paced environment. This position will work closely with the Service Manager to ensure the department maintains an optimum level of performance & customer satisfaction.

Job Functions:

• Work directly with customers and internal service staff to schedule Technicians based on incoming requests.
• Ensure completion of Service Appointment reports and work with the appropriate internal team when information is needed.
• Provide stellar customer service across our internal and external customer base.
• Process part requests for service calls, installations and alignment kits using our internal systems.
• Prepare quotes for various types of incoming requests.
• Act as a backup within the department when necessary for various scheduling and follow-up tasks.
• Review monthly reporting for accuracy and allocate charges to appropriate accounts.
• Research and prepare estimates for rebuilds, track the rebuild through the process and schedule accordingly.
• Assist in annual inventory audits for service van inventory.
• Coordination and tracking of machine work being done in remote locations and billed accordingly.
• Assist with the creation and updating of service dashboards for various reporting functions.
• Track location and coordinate the status of all service alignment kits.
• Revise and update status of Service Appointments in SF and ERP.
• Responsible for part ordering; billing, storage, inventory, and returns of parts.
• Ensuring that service parts are ordered efficiently and accurately.
• Parts are quickly made available to technicians for pick-up or occasional delivery to the job site.
• Timely shipment and receiving of inventory and customer orders.

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific lists of responsibilities does not exclude them from the position if the work is similar or a logical assignment to the position.

Job Qualifications:

• 2-4 years of industry experience or related customer service experience.
• Previous administrative experience preferred.
• Salesforce experience preferred.
• Microsoft Dynamics 365 experience preferred.
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
• Excellent customer service and problem-solving skills.
• Ability to work well under deadlines and to multitask.
• Excellent verbal and written communication skills.
• Excellent critical thinking and problem-solving skills.

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium      medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations