Customer Support Specialist I

Title: Customer Support Specialist I 

Team: Customer Success  

Location: Hybrid in our San Diego or Las Vegas Office  

San Diego: 9191 Towne Centre Dr, Ste 210, San Diego, CA 92122  

Las Vegas: 5740 S. Eastern Ave., Suite 250, Las Vegas, NV 89119 

Working Hours: 8:00am-5:00pm PST, subject to change  

Reports To: Manager, Customer Support 

About PracticeTek 

Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary; we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human. Ready to jump in? Let’s go! 

We’re on a mission to revolutionize healthcare practices effortlessly, and we live out our brand promise every day: being the Trusted Partner in retail healthcare. PracticeTek is one of the largest retail healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision, and Dental providers and their patients, and we are united by one mission: to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with PracticeTek is full of opportunity. 

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together. 
 

At PracticeTek, you’ll get to: 

• Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs. 

• Team up with passionate, talented people who care deeply about patients, providers, and making a difference. 

• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone. 

• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development. 

Why You’ll Love It Here 

As part of the TekTribe, you’ll enjoy: 

• Comprehensive health, dental, and vision coverage options 

• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing 

• Flexible paid time off, sick time, and 10 company-paid holidays 

• 401(k) plan with company match to help you build your future 

• Culture Committee driving initiatives that spark connection, fun, and belonging 

• A workplace powered by innovation, collaboration, and energy every day 

About Doctible  

Doctible provides professional services for chiropractors, dentists, and optometrists, including website creation and optimization, digital advertising on platforms like Facebook and Google, and patient communication solutions. With a strong focus on innovation and customer satisfaction, Doctible has become a trusted partner for healthcare practices of all sizes. If you’re passionate about technology and healthcare, this could be the perfect place for you. 

What You’ll Do 

Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner: 

Efficient Case and Call Handling 

• Respond promptly and professionally to Tier 1 support tickets via email, phone, and chat. 

• Document and resolve cases within established SLAs using Salesforce and Freshdesk to maintain accurate, consistent records. 

Customer Satisfaction & Experience Enhancement 

• Provide an empathetic, solutions-focused experience for every customer interaction. 

• Send CSAT surveys post-resolution, analyze trends, and share insights with the team to support continuous improvement. 

Cross-Department Coordination & Documentation 

• Collaborate across teams by accurately recording and communicating case details.