Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Facility Manager will support facilities management for the 3 locations in the state of Indiana which include Manufacturing, Research & Development and Headquarters.  This position will report to the Director of Facilities assisting with the delivery of quality facility management services. This role will coordinate and manage requirements and service delivery.

Working Environment:

• Must be a team player committed to working in a quality environment. Will require daily interaction with teams in person, on the phone, and via email to perform the job.

Essential Functions:

• Support ownership of client relations through prompt and courteous response to client requests within the guidelines set forth by JLL.
• Proactively support client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed key performance indicators.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
• Manage the performance and outcomes of assigned maintenance/engineering staff reporting to the position 
• Where applicable for 3rd Party Lease assignments, maintain interface with Landlords, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
• Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies.
• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information 
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography 
• Support facility Operational Responsibilities Matrix for overall facility spend and financial accountability
• Responsible for Engineering/Maintenance team management, staff development and planning. Execute staff succession and growth plans. 
• Involved in compensation planning process 
• For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress
• Have responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
• Work closely with all central team managers to optimize and enhance systems to overcome open opportunities including configuration of system notification messages, print formats and other inbound/outbound communication mechanisms
• Develop and deploy inspection, assessment, and audit forms supporting the building facility and engineering team
• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Own tactical planning for the team’s goals and objectives
• Manage the site in accordance with all agreed policies, procedures, and contract scope.
• Assist with vendor management for maintenance of janitorial, mechanical, electrical, plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of respective sites.
• Support the sourcing SME through the vendor contract procurement process
• Implementation of short and long-term projects for the client.
• Oversee activities to support site operations, including, but not limited to, moves/reconfigurations, events, safety, reception, and mail services
• Collects data and collaborates with operations team to optimize maintenance programs.
• Maintains liaison with facilities technicians and other management reg