Jobs and Careers

Assistant Director of Housekeeping

United Statesfull_timeVerifiedPosted 30 Sept 2025

About the role

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
Oversees daily assignment of duties to Housekeeping staff
Analyzes daily room turn and makes staff or procedural adjustments as necessary
Assists in the management of Housekeeping Rooms Personnel, particularly during heavy turns
Oversees daily operations of Housekeeping Department to ensure that the highest possible quality standards are consistently maintained and that service is provided in a highly professional manner
Maintains Housekeeping staffing levels to provide for optimal performance
Develops and maintains a quality assurance program for all guestrooms, storerooms, and service related to guest floors
Uses guest comment responses to design additional training programs
Inspects and evaluates physical condition of hotel daily for cleanliness and necessary repairs
Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
Responsible for overseeing the activities of Housekeeping Staff
Monitors daily payroll and takes corrective action when disparities occur or productivity drops
Assumes the duties of Director of Housekeeping in the Director’s absence
Greets and interacts with guests in an outstandingly friendly and professional manner
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
Possesses full knowledge of the specific duties, responsibilities, and skills of every member of the Housekeeping department, particularly those of the Housekeeping Manager, and performs in any capacity as needed
Maintains close contact and ensures good communication with employees
Ensures that responsive and efficient repair services are provided to satisfy guest requests
Investigates guest complaints and takes corrective measures
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
Interviews and makes recommendations regarding hiring of Housekeeping personnel
Interviews and selects Housekeeping line level personnel
Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
Sets agendas for training
Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
Responsible for projects assigned to second and third shift employees
Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
Assists Housekeeping Manager in coordinating the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture
Plans special lobby cleaning projects and ensures their completion
Coordinates lobby maintenance projects with Engineering
Plans maintenance of lobby floors
Coordinates monthly accounting for all supplies requisitioned from other departments
Attends staff meetings, Pre-Cons, Rooms Meeting and other special meetings when required
Sets agendas for Housekeeping meetings and runs meetings as needed
Schedules and implements trainin