Director of Licensed Installer Operations

About Jetson:

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity:

We’re hiring a Director of Licensed Installer Operations to build and lead the operational backbone of Jetson’s third-party installer program across North America. As we scale into new markets in 2026 through our licensed installer model, you will own the end-to-end management of our subcontractor network—ensuring partners deliver an installation experience indistinguishable from Jetson’s in-house operations. You will lead the strategic design, recruitment, certification, and ongoing performance management of the network while partnering closely with Field Operations, Supply Chain, Warehouse, Customer Operations, Legal, and Finance. You’ll be responsible for hitting key OKRs tied to installer capacity, install quality, customer satisfaction, callback rates, and unit economics—turning a distributed network of subcontractors into a strategic competitive advantage.

What You Will Do:

• Own the complete licensed installer lifecycle from sourcing and certification through performance management, tier advancement, and offboarding across all subcontractor markets
• Build and scale the subcontractor onboarding program, including certification tiers, training protocols, ride-along assessments, and ongoing recertification standards
• Develop and monitor KPIs for installer performance including customer satisfaction, first-time completion rate, callback rate, on-time arrival, documentation compliance, and permit pass rate
• Partner with Field Operations and market leadership to forecast installer capacity needs based on market launch plans, install volume projections, and seasonal demand
• Establish and maintain brand standards on-site (uniforms, vehicle branding, customer experience) so customers cannot distinguish a licensed install from a Jetson in-house install
• Own the QA framework including remote photo review, video walkthroughs, on-site audits, and tier-based audit cadence with clear escalation paths
• Manage the subcontractor compensation structure, payment terms, tier-based rate progression, and installer P&L in partnership with Finance
• Partner with Legal to maintain subcontractor agreements, insurance compliance (GL, WC, commercial auto), non-solicitation enforcement, and customer data protection standards
• Partner with Supply Chain and Warehouse teams to operationalize equipment handoff to subcontractor crews, including serialized tracking through CRM and resolution of field-level material issues
• Develop business continuity plans for each subcontractor market, including backup installer networks, gap coverage protocols, and market exit contingencies
• Lead recruiting and selection of new subcontractors, including evaluation scorecards, reference checks, and cultural fit assessments
• Serve as the senior escalation point for day-to-day process issues across the installer network—stepping in to resolve installer disputes, customer-impacting issues, scheduling breakdowns, quality concerns, and cross-functional friction that fall outside standard playbook resolution

What You Bring:

• Bachelor’s degree in Business, Operations Management, Construction Management, or related field, or equivalent experience in field operations, skilled trades, or contractor management
• 8+ years in operations, field service, or contractor management roles, with experience overseeing distributed teams, vendors, or service partners across multiple geographies. Direct experience managing third-party contractor networks or franchise operations (especially in HVAC, home services, construction, or skilled trades) is a strong plus
• Proven track record building partner programs, including certification frameworks, performance management syste