Senior Manager, Inside Sales

Company Description

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

Job Description

We are seeking a dynamic and results-driven Senior Manager of Inside Sales to lead our inside sales team. This role is pivotal in driving revenue growth by managing sales operations, developing team members, and collaborating with cross-functional teams to achieve company objectives. Additionally, the role will focus on identifying and executing strategies to show impact in driving Shield growth. The Senior Manager will also be responsible for hiring additional headcount to address coverage needs. 

Key Responsibilities: 

• Team Leadership: Lead, mentor, and develop a team of inside sales representatives to meet and exceed sales targets. 
• Sales Strategy Development: Define and implement sales strategies to drive account depth and breadth. 
• Performance Management: Monitor team performance, provide regular feedback, and conduct performance reviews to ensure continuous improvement. 
• Business Expansion: Develop and oversee lab prospecting and account prospecting efforts to create new opportunities. 
• Hiring & Team Expansion: Identify staffing needs and lead hiring efforts to ensure adequate coverage and growth. 
• Training and Development: Coordinate with Screening Sales Training to facilitate ongoing training programs to enhance product knowledge and sales skills. 
• Cross-Functional Collaboration: Work closely with marketing, customer support, and product teams to align on sales initiatives. 
• Reporting and Analysis: Utilize sales data to analyze performance trends, forecast sales, and identify areas for improvement. Collaborate with Data Analytics team to build dashboards ad reporting. 
• Customer Relationship Management: Engage with key customers to build and maintain strong relationships, ensuring high levels of satisfaction and retention. 

Qualifications

Qualifications: 

• Education: Bachelor's degree in Business, Life Sciences, or a related field
• Minimum of 4 years of inside sales experience, with at least 7+ years in sales leadership role, preferably in the diagnostics, biotech or pharmaceutical industry.
• Preferred experience scaling an inside sales team from a small group (5 or fewer members) to a large, high-performing team.

Skills:

• Strong sales leadership and management abilities. 
• Excellent communication and interpersonal skills. 
• Analytical mindset with the ability to interpret sales data and make data-driven decisions. 
• Experience using common software for inside sales 
• Proficiency in CRM systems and Microsoft Office Suite. 
• Deep understanding of sales processes and best practices. 
• Ability to thrive in a fast-paced, dynamic environment. 

Behaviors :

• Accountability and Integrity 
• Empathy and Active Listening 
• Collaboration and Teamwork 
• Results Orientation 
• Data-Driven Decision-Making 
• Growth Mindset.  Continuous improvement. 

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-fr