Surgical Sales Representative

The Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the appropriate salesperson. In addition, this position provides world-class customer service to our internal and external customers.

 

Major Areas of Accountability

• Creation of reporting within Excel and Power BI
• Supports the salesforce for multiple assigned geographical regions
• Answers inbound phone calls, emails, or faxes from surgical customers
• Process sales orders and direct delivery receipts (DDR)
• Issues return authorizations
• Answers questions related to products and/or services
• Research orders and other actions to troubleshoot and resolve problems
• Forward customer leads to the appropriate Territory Manager/Regional Sales Director
• Outbound collection calls for Purchase Orders
• Coordinates the retrieval of loaners from internal and external customers
• Coordinates and processes consignment inventory audits and home consignment inventory audits.
• Assists internal partners and accounts with consignment agreements
• Promotes and ensures customer satisfaction through value-added services as well as prompt identification and resolution of complaints, problems, and/or issues
• Ability to work independently and with a team
• Builds credibility and trust with internal and external customers and business unit leaders
• Files orders, DDRs, emails, and faxes
• Responsible for data quality, including self-audit of work
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Other duties as assigned

 

Basic Qualifications

• Associates degree (A.A.) required and/or Bachelor’s degree (B.A.) preferred; or 3+ years call center/customers service experience; or equivalent combination of education and experience
• Ability to read and write instructions, short correspondence, and memos
• Intermediate knowledge of MS Word, Outlook, and PowerPoint
• Advanced/intermediate knowledge of MS Excel and Power BI
• Preferred experience with JDE and CRM

 

Knowledge, Skills, & Abilities

• Power BI and Excel proficiency
• Excellent verbal and written communication as well as interpersonal skills, with an ability to influence others
• Highly structured approach with high attention to detail and proper documentation of all work
• Regularly utilize critical thinking and problem-solving skills
• Must be patient, empathetic and passionate about identifying the correct solution and improving the end-user's quality of life
• Self-driven, goal-oriented
• Able to work well in cross-functional teams, independent yet a team player