IT Senior Operation Specialist

Job ID: 21803 

 

Would you like to challenge yourself in an inspiring and sometime quite demanding work environment with excellent colleagues? We are now looking for a Senior Operation Specialist to our Ops team to solve incidents, assist in problem management and work with other application management related tasks.

You will work as a part of the Nordea Finance Operations & Technology unit where we support close to 200 applications in 5 legal entities. You will work together with colleagues from other Nordic countries and our extended delivery center in India. 

In Nordea Finance, we know our customers’ and partners’ needs are demanding – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.  

About this opportunity
 

Welcome to the Ops team within Nordea Finance IT. We add value by securing that our systems are available for our internal users in addition to our external customers and partners. As an IT operations specialist, you’ll play a crucial role in solving incidents and problems within service level agreements, collaborate with other IT & Business subject matter experts across the company.
 

What you’ll be doing:

• Handling and coordinating productions issues – solving incidents and problems tickets
• Handling and coordinate production deployments – executing changes tickets
• Handling and coordination ad hoc request from various stakeholders - service requests
• Collaborating with developers and hardware/infrastructure engineers
• Providing technical expertise on complex technical issues and also guide your team members in solving technical problems in your area
• Communicating / collaborating with variety of external vendors and internal service provider units

 

You’ll join a highly skilled and dedicated team. We have a flexible hybrid working model with opportunity to work from home. The role is based in Helsinki. 

 

Who you are

 

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.   
 

To succeed in this role, we believe that you:

• Are a true team player with excellent communication skills
• Take ownership and follow-through your tasks
• Enjoy working in a multi-cultural, diverse and dynamic organization
• Are eager to learn new things and have an open mind for changes
• Are flexible working in different shifts/Weekend whenever required
• Are able to identify cause and effect relationships when troubleshooting  

 

Your experience and background:

• Good knowledge of:
  • Kubernetes workloads and resource usage / optimization
  • CI/CD with Jenkins
  • Basic understanding of rest API and databases
  • Monitoring and usage of sysdig
  • Pod / Node management and rightsizing
  • ITIL Framework hands on experience on Incidents, Change and Problem tickets
• Nice to have:
  • Java error log
  • Cloud – ESP
  • FTP/SFTP Protocols
  • Ninjago deployments
  • WebLogic server 
  • Windows and Linux OS
  • Batch schedular - Windows/UC4 
  • Tools: Splunk, Mq, App-dynamics, OEM

 

If this sounds like you, get in touch!

 

Next steps

Submit your application no later than 31/05/2024. For more information, you’re welcome to contact Jan-Anders Lindblad, anders.lindblad@nordea.com.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

 

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.