Pega Certified Business Architect - Senior Vice President

The Pega Certified Business Architect is a senior-level role responsible for driving business and functional outcomes by translating complex business needs into scalable Pega-based solutions. This role plays a critical part in large, enterprise-scale initiatives such as the Franchise Critical OM & AI Initiative, ensuring alignment between business strategy, technology execution, and program value delivery.

The overall objective of this role is to lead business architecture, stakeholder collaboration, and solution definition across complex, cross-functional programs involving AI/ML integration, operational modernization, and enterprise transformation.

Responsibilities

• Lead business architecture and solution design for complex Pega implementations, ensuring alignment with enterprise strategy, operational goals, and regulatory requirements.

• Partner with Product Owners, Technical Architects, Engineering Leads, and Program Management to define end‑to‑end business processes, requirements, and value outcomes.

• Define, document, and manage business requirements, user journeys, service cases, and decisioning logic for enterprise Pega solutions.

• Serve as a key contributor to large-scale, complex programs by supporting planning, execution, and value realization across multiple workstreams and IRs (including IR202602991 and IR202602889).

• Facilitate effective communication across business and technology stakeholders, translating complex technical concepts into clear business terms for senior leaders and Steering Committees.

• Support steering committee and executive reviews by providing concise business impact assessments, progress updates, risk insights, and recommendations.

• Proactively identify business, operational, and solution-related risks; support mitigation strategies and drive issue resolution in collaboration with cross-functional teams.

• Ensure Pega solutions adhere to business architecture standards, governance models, and quality assurance practices while maximizing reuse, scalability, and maintainability.

• Collaborate closely with System Architects to ensure business intent is accurately reflected in solution design and implementation.

• Support Agile Release Train execution by working within SAFe frameworks and enabling smooth delivery across multiple teams and dependencies.

• Drive continuous improvement in business architecture practices, requirements management, and stakeholder engagement models.

Qualifications

• 10+ years of experience in business analysis, business architecture, or enterprise solution design.

• Extensive experience delivering large-scale, complex transformation initiatives within financial services or regulated environments.

• Strong experience working with Pega platforms, including case management, decisioning, and workflow automation.

• Proven ability to work in Agile and SAFe environments, collaborating across multiple teams and product lines.

• Demonstrated ability to influence senior stakeholders and facilitate alignment across business and technology organizations.

• Consistently demonstrates clear, concise verbal and written communication skills, particularly with executive audiences.

• Strong analytical, problem-solving, and risk assessment capabilities.

Mandatory Requirements

• Pega Certified Business Architect (CBA)

• Pega Certified System Architect (CSA)

• SAFe RTE Certification

Education

• Bachelor’s degree / University degree or equivalent experience

• Master’s degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

New Castle Delaware United States

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Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Ci