Your role

What you'll be doing

What We Need
Corpay is currently looking to hire a Senior Customer Support Advisor within our Corpay One division. This position falls under our Corporate Payments line of business, located in Copenhagen, Denmark. In this role, you will collaborate with a diverse range of customer segments, providing support during the initial phases of troubleshooting and ensuring an outstanding customer experience. Your ability to foster and maintain strong relationships will be key to your success. In this role, you will be reporting to the Customer Support Manager.

How We Work
As a Senior Customer Support Advisor, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:

• Assigned workspace in office and home office setup

• Company-issued equipment

• Formal, hands-on training

Role Responsibilities

• Providing customers with assistance, advice, and technical information while delivering a positive, respectful, and personal experience.

• Identifying and troubleshoot production-related incidents, including system, application, or performance issues, using a data-driven approach.

• Escalating critical issues internally to ensure timely resolution.

• Documenting and clearly communicate concerns, troubleshooting steps, and resolution methods.

• Ensuring all communications are handled promptly or forwarded to the appropriate team.

• Contributing to internal and external knowledge base content and recommend process improvements for best practices.

• Taking on additional non-support tasks based on your skills and experience.

• Act as backup for the Support Manager when required.

Qualifications & Skills

• Minimum of 2 years’ experience in customer service or support, ideally within a SaaS company.

• Strong customer-focused mindset with proven commitment to satisfaction.

• Excellent verbal and written communication skills in both Danish and English.

• High attention to detail with a consistent standard of quality.

• Self-motivated and reliable in delivering on commitments.

• Hands-on experience in technical support and troubleshooting.

• Familiarity with ticketing systems and support workflows (preferably Jira and Intercom).

• Strong IT and computer skills.

• Demonstrated initiative, professionalism, and problem-solving ability.

• Team-oriented approach, valuing knowledge sharing and collective success.

• Knowledge of the finance industry or bookkeeping is a plus.

Benefits & Perks

• A chance to join a dynamic and collaborative team.

• Opportunities to develop leadership skills by acting as a backup for the Support Manager.

• The ability to make a meaningful impact in a global SaaS company.

• Annual six-week paid vacation.

• 5% company-paid pension, after successfully completing the 3-month trial period. Health Insurance, after successfully completing the 3-month trial period.

• Hot and cold beverages, including coffee, tea and sodas.

• A great selection of snacks!

• Healthy Lunch program.

• Option to opt-in to our massage program, after succeeding the 3-month trial period.

Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.

• Empowering our people to share their experiences and ideas through open forums and individual conversations; and

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