Manager, Service Sales

Date Posted:

2024-11-07

Country:

United States of America

Location:

OT243: NBB - BUFFALO, NY 354 SONWIL DRIVE, BUFFALO, NY, 14225 USA

We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.   

Otis Elevator Company is searching for a highly motivated Service Sales Manager to lead a high performing team within the Upstate New York operating territory.  

The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory’s (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of the Upstate New York operating territory. 

 
Your Leadership Impact 

• Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives 

• In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied  

• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair 

• Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants  

• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes 

• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations 

• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs  

 

Education 

• Bachelor’s degree highly desired, with 5 years of experience 

• High school, or equivalent, plus 10 years of relevant experience 

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.  

Basic Qualifications 

• 5+ years elevator industry management experience strongly preferred 

• Ability to work in a highly team-oriented and dynamic environment 

• Candidate must demonstrate<