Sales Customer Support Specialist (60-80%) (m/f/d)

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job description

In this role, you will be responsible for order processing within Accelleron’s Digital Division. Together with our collaborative and supportive team, you will help ensure a positive customer experience throughout the entire ordering process and beyond.

Your responsibilities

• Manage accurate technical and commercial order entry in the SAP system

• Handle software subscription business (e.g. annually invoiced licenses)

• Prepare quotations (including follow-ups) and support the sales team

• Process transactions such as order confirmations, order changes, and invoicing

• Communicate with internal and external stakeholders via phone and email

• Handle customer complaints, freight forwarder claims, and insurance cases

• Support sales and operations teams to ensure efficient order execution and delivery

• Proactively inform customers about order status and clarify any inquiries

• Maintain master data, create new customer records, and handle general administrative tasks

• Use project management skills to analyse data and processes and contribute to continuous improvement initiatives (e.g. automation, tools, and process optimization)

• Monitor overdue invoices and support the dunning process

• Support cross-functional teams with ad-hoc requests

• Contribute to the S/4HANA integration project

Your background

• Commercial or technical qualifications, with further education in a business-related field

• Several years of professional experience in order processing and customer support

• Proficient in SAP R/3 (SD module), S/4HANA, and MS Office tools

• Strong ability to prioritize and manage multiple tasks with excellent planning and organizational skills

• Customer-focused and results-oriented mindset

• Strong cross-functional collaboration and interpersonal communication skills; team spirit essential

• Excellent written and verbal communication and presentation skills

• Fluent in English, with good German skills; additional languages are a plus

• Experience in project management is an advantage

Your benefits

• Tickets restaurant

• Welfare benefit

• Employee Assistance Program

• Flexible working model

• Company Medical check up

• Insurance policy

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

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