Program Supervisor- Community Services

Job DetailsJob Location: 85 Willow Street, New Haven, CT - New Haven, CT 06511Position Type: Full TimeEducation Level: Graduate Degree
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Make a Meaningful Impact on Families and Communities

Are you a licensed behavioral health professional with a passion for leadership, program excellence, and family recovery? Join CommuniCare as a Program Supervisor and play a vital role in supporting families involved with the Department of Children and Families (DCF) through our SAFE Family Recovery Program.

In this leadership role, you will oversee daily program operations, supervise and support a multidisciplinary team, and ensure high-quality, compliant service delivery that promotes sustained family recovery and well‑being.



 


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What You’ll Do

As Program Supervisor, you’ll balance clinical oversight, staff leadership, and program operations, ensuring services are delivered with integrity, compassion, and accountability.

Program Leadership & Operations


Oversee day-to-day operations of the SAFE Family Recovery Program in the community and at CommuniCare service sites
Ensure compliance with DCF regulations, contractual requirements, and program model standards
Develop and manage staff schedules to ensure consistent coverage and service continuity
Collaborate with leadership and Quality Assurance to establish workflows and performance benchmarks


Referral, Intake & Case Management Oversight


Receive, review, and assign referrals promptly and appropriately
Ensure intakes, assessments, and case management services are completed within required timelines
Maintain accurate and confidential clinical records in accordance with agency and DCF standards


Documentation, Data & Compliance


Monitor documentation quality and timely submission of required reports
Review and oversee data entry in the DCF Provider Information Exchange (PIE) or comparable systems
Prepare for audits, QA reviews, and compliance monitoring


Staff Supervision & Development


Provide direct supervision, coaching, and performance management to program staff
Conduct regular individual and group supervision sessions
Support staff certification, model fidelity, and professional growth
Participate in model-specific meetings with trainers to ensure successful staff development


Collaboration & Stakeholder Engagement


Serve as a primary liaison with DCF, courts, service providers, and participating families
Attend court consultations, DCF meetings, and interagency collaborations


 



 


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Why Join CommuniCare?


Mission-driven organization serving families and strengthening communities
Collaborative, supportive leadership culture
Opportunities for professional growth, training, and certification
Make a direct, measurable impact in family recovery and child welfare


 
QualificationsMINIMUM QUALIFICATIONS:


Master’s degree in behavioral health field with active licensure (LCSW, LMFT or LPC) required.
Minimum of three years’ related experience delivering clinical and recovery support services.
At least one year of experience working with culturally diverse populations.
Must have and maintain a valid driver’s license.  Must maintain an acceptable driving record and be insurable at a reasonable rate under the Organization’s auto insurance plan.


PROFESSIONAL LICENSURE /CERTIFICATIONS:


LCSW, LMFT, LPC