Staff Scheduling Associate

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Staff Scheduling Associate

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Clinic Nursing-Nursing Institute

                      

Job Code

B1682E

                     

Shift

Variable

                       

Schedule

12:00am-12:00am

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      

As a member of the Centralized Staffing Operation team, you will conduct customer service and support caregivers on nursing units at Cleveland Clinic Hospitals. In this role, you will review and communicate staffing and scheduling adjustments encompassing nurse to patient ratios. Ultimately, your efforts help directly improve patient care and operations across the Cleveland Clinic Enterprise. 

A caregiver in this position works on a PRN (as-needed) basis and must maintain a flexible schedule to meet staffing needs. 

A caregiver who excels in this role will:  

• Work directly with management of assigned facilities/units to review and discuss consistent staffing levels that reflect the appropriate number of licensed and unlicensed staff to meet quality and safe patient staffing and operational needs. 

• Proactively generate and review 24-hour staffing projections.  

• Seek coverage via phone calls and/or texts for shifts and special circumstances. 

• Conduct Lack of Work process according to Standard Operating Procedure when necessary to maintain safe and productive staffing. 

• Utilize staffing and scheduling knowledge to identify and resolve complex staffing issues that directly affect patient care. 

• Utilize multiple computer systems to communicate with nursing leadership of all hospitals. 

• Work collaboratively with nurse leadership to review current and anticipated staffing needs. 

• Work collaboratively with nursing institute timekeeping to ensure proper coding of caregiver’s time. 

• Facilitate scheduling of PRN caregivers and agency caregivers to maintain operations for the assigned units. 

• Complete appropriate documentation utilizing Kronos for caregiver schedule changes.  

• Be a point of contact for unit call offs.   

• Accurately record, document and report call offs according to SOP.