Supervisor North American Logistics Operations

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

JOB POSITION OVERVIEW:

The Supervisor – North American Logistics Operations (NALO) provides front-line leadership for an Operations Team at the Plainfield Distribution Center (PDC), with as-needed support at the Enfield, CT distribution center. Reporting to the Process Team Leader – NALO, this role is central to NALO’s commitment to Safety First, Quality Always, On-Time Delivery, and Cost stewardship across all warehouse operations. The Supervisor creates the conditions for the team to perform, grow, and succeed by clarifying priorities, developing people, and shaping a positive, aligned work environment.

RESPONSIBILITIES:

• Champion a culture of safety accountability — ensuring all team members are knowledgeable, compliant, and safely perform their roles in accordance with Eli Lilly Health, Safety, and Environment (HSE) standards and applicable regulatory requirements — by setting clear expectations, following through on observations, and maintaining non-negotiable standards for safe behavior across all shifts.
• Ensure full team compliance with quality standards as defined by current Good Manufacturing Practices (cGMPs), Global Quality Standards, and local procedures — enforcing data integrity and good documentation practices for all job tasks, clarifying quality priorities daily, and ensuring follow-through on corrective actions, process checks, and documentation requirements.
• Manage day-to-day operations by clarifying task priorities and assigning work for proper resource allocation — overseeing receiving of finished products, packaging components, and purchased materials (including truck unloading, quantity verification, and SAP receipt entry); managing replenishment, pick, pack, and fulfillment to meet accuracy, quality, and productivity targets; coordinating shipment to wholesalers, sales representatives, physicians, and other Lilly sites; and ensuring customer service commitments are met (right product, right patient, right time).
• Lead and support investigations for all HSE and Quality deviations related to operations activities, ensuring corrective and preventive actions (CAPAs) are identified, documented, and driven to closure.
• Set clear expectations for security compliance and ensure all team members understand and adhere to the requirements defined in facility Standard Operating Procedures (SOPs).
• Monitor and manage adherence to budget commitments, and identify and drive productivity improvement initiatives — tracking follow-through on commitments and holding the team accountable to results.
• Build trust through consistent, fair, and transparent leadership across all team members and shifts — providing day-to-day coaching, guidance, and supervision to develop confidence and technical proficiency, driving performance management (goal setting, ongoing feedback, and individual development planning), and reinforcing accountability by connecting individual behaviors and outcomes to team and organizational commitments.
• Shape a positive team culture grounded in Lilly’s values of integrity, excellence, and respect for people — improving communication across shifts, functions, and the broader NALO organization to reduce ambiguity and friction, creating alignment between team activities and NALO strategic priorities, and fostering an inclusive environment where team members feel safe to raise concerns, ask questions, and contribute ideas.

BASIC QUALIFICATIONS:

• Strong verbal and written communication skills, with sound documentation practices.
• Demonstrated self-management, organizational, and prioritization skills. Working knowledge of current Good Manufacturing Practices (cGMPs).
• Ability to function effectively as a member of a cross-functional team, collaborating with HSE, Engineering, Maintenance, and Quality.
• Education Level: High School diploma, associate degree, or an equivalent combination of education and experience.
• Experience: Minimum five (5) years of experience in a manufacturing or distribution environment within the pharmaceutical industry, including experience working in a Transportation Security Administration (TSA) regulated environment.

ADDITIONAL SKILLS/ PR