User Researcher, Platform & Launch

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

Job Description: 

Amplify is looking for a User Researcher to support our Launch and Platform teams, the teams responsible for licensing and enrollment, entitlements, administrator and login experiences, entryways, onboarding, and global navigation. This role will oversee research on a diverse group of user experiences, ranging from highly technical applications to internal tools. In this role, you will work directly with Product, Design, and other research teams to better understand how users are interacting with our platform and evaluate new features and experiences developed by Product teams. The ideal candidate is highly organized, collaborative, and passionate about building the best possible experience for teachers, students, and administrators. This role will work across several Amplify Product teams and will report to the Director, User Research.

Essential Responsibilities:

• Develop research strategies and conduct end-to-end research focused on improving Amplify products

• Work collaboratively with other researchers, product managers, designers, and cross-functional partners (i.e., Data Science, Customer Success, Marketing) to identify key research questions, and then scope, plan, and execute research to address those questions/goals

• Recruit and expand a diverse database of teachers, students, and administrators for participation in user research

• Conduct mixed methods research with educators and students, including user interviews, surveys, usability testing, prototype testing, focus groups, and classroom observations

• Synthesize takeaways from qualitative and quantitative research into actionable insights and communicate them to stakeholders in compelling and creative ways

• Continually evolve our processes for organizing user research and testing across multiple Product teams, ensuring appropriate prioritization of projects, and crafting short- and long-term research plans 

• Document and track findings gathered through testing and research so insights can easily be referenced and applied for future projects

• Serve as an advocate for our users

• Of course, this is just a sample of the responsibilities this role will require! You should assume that your role will encompass other tasks and that responsibilities may increase with time.

Minimum Qualifications:

• 2+ years of experience leading end-to-end research at different phases of the product development process

• Experience with various quantitative and qualitative research methods such as discovery research, usability testing, focus groups, field research, interviewing, and surveying

• Experience analyzing research findings and reporting concise and concrete insights and recommendations

• Effective communicator and storyteller with the ability to synthesize and present research findings with a user-centric perspective

• Experience developing processes to organize work across multiple people and teams

• Strong analytical and problem-solving skills 

• Excellent organizational skills and constant attention to detail

• Self-starter who is able to lead multiple projects at a time

• Dedication to building trusting, successful partnerships with cross-functional partners

• Interest in education and the edtech industry

Preferred Qualifications:

• Experience translating research findings into strategic narratives

• Customer relationship management experience

• Degree or prior experience in education, HCI, technology, design, user research, curriculum content development

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