Director, Member Relations Events

About Us:
If you are passionate about the ability of American business to improve lives, solve problems, and strengthen society, the U.S. Chamber of Commerce is the place for you. As the world’s largest business organization, we believe in building a future that gives everyone the opportunity to pursue a better tomorrow. We make it our job today–and every day–to build the strongest relationships possible among the American people, business leaders, and elected officials in Washington, D.C., state capitals, and countries around the globe. For them and the businesses we represent, the U.S. Chamber is a trusted advocate and partner.
We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As part of our team, we will support your long-term career development while delivering relevant learning opportunities. We will empower you to lead, develop deep expertise, and find new approaches to solving the toughest challenges.

Position Overview:
The Director, Member Relations Events will serve as the strategic owner of Member Relations-owned events, ensuring that these experiences directly drive member retention, expansion, satisfaction, and brand elevation. Reporting to the vice president of Member Relations, this role is accountable for setting and executing the year-round event strategy so that it clearly ladders up to membership, engagement, and revenue goals.
This position is designed for a director-level leader who combines exceptional executional discipline with visible strategic ownership, cross-functional leadership, and enterprise thinking. The director will translate organizational priorities into a coherent events and community roadmap; serve as the primary Member Relations point of contact for senior executives, internal partners, and external stakeholders on these programs; and build the infrastructure (e.g., playbooks, KPIs, delegation model) that allows the portfolio to scale.

Responsibilities:
Strategic Ownership of Member Relations-Owned Events and Communities
• Own and lead the annual strategy and calendar for Member Relations-owned events and related community events, ensuring clear alignment with membership, engagement, and revenue priorities.
• Define target segments, markets, and audiences and articulate value propositions, success metrics, and intended outcomes for each program or series.
• Proactively recommend where to invest, scale, pilot, pause, or sunset programs based on performance, member feedback, and strategic needs and socialize these recommendations with Member Relations leadership and cross-functional partners.
Program Design, Delivery, and Innovation
• Architect high-impact, bespoke event formats and experiences that strengthen relationships with senior executives and deepen engagement with priority members and communities.
• Lead end-to-end design and oversight of high-profile series in partnership with Events, the Executive Office, Creative, and Communications , ensuring that the content, audience, and experience are cohesive and on brand.
• Maintain accountability for quality, consistency, and reputational risk across the portfolio, using the established gold standard for salons as the benchmark and continuously iterating based on results and insights.
Measurement, Insights, and Portfolio-Level Impact
• In partnership with Strategic Initiatives/Operations and Member Relations leadership, develop and own a KPI and reporting framework for Member Relations-owned events and communities (e.g., attendance, satisfaction/NPS, engagement depth, pipeline contribution, renewals/expansion).
• Implement scalable mechanisms (e.g., standard debriefs, dashboards, quarterly readouts, concise one-pagers) to share results, insights, and recommendations with Member Relations and cross-functional leadership.
• Use data and feedback to refine program strategy, inform audience and market decisions, and highlight where events are driving measurable impact on engagement, retention, and revenue.
Cross-Functional Leadership and Enterprise Coordination
• Serve as the primary Member Relations point of contact to senior internal partners, including the Executive Office Policy Centers, Research, Membership leadership, Events, Creative, and Communications—for Member Relations-owned events.
• Lead cross-functional planning and governance routines (e.g., strategy sessions, calendar alignment, post-event debriefs) to ensure that events are leveraged as enterprise platforms rather than isolated activities.
• Anticipate and surface risks, trade-offs, and resource needs early; provide clear, director-level recommendations that balance opportunity, capacity, and organizational priorities.
Team Leadership, Delegation, and Capability Building
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