Lead Director ,Digital Product - Personalization and Conversational AI

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary 

As a Director of Product Management, Personalization & Conversational AI, you will play a critical role in developing the strategy and roadmap to deliver exceptional customer and patient experiences. Your technical acumen, experience in digital personalization and conversational AI, and natural language platforms will be critical to building a differentiated user experience across our mobile app experience. You will lead defining your team’s strategy with a focus on enabling personalization and enterprise self-service across health, pharmacy, e-commerce, and member experiences in the CVS App. You will ensure the team has a clear roadmap that provides a leading customer experience while also supporting our financial goals. You will improve our digital products by bringing a passion for continuous improvement and experience coaching product managers. You will also use your exceptional communication skills to help partners throughout the organization embrace a product mindset. 

• Leads the personalization and conversational AI product management team, providing strategic direction, guidance, and mentorship to drive the successful execution of digital product initiatives. 

• Manages the prioritization and allocation of resources, budgets, and timelines to effectively execute digital product initiatives. 

• Oversees the end-to-end product development process, from ideation to launch, ensuring timely delivery and adherence to quality standards. 

• Advises management on market trends, customer needs, and competitive landscape to inform product strategy and drive innovative digital solutions. 

• Communicates with cross-functional teams, including design, and engineering, to ensure seamless coordination and alignment throughout the product development lifecycle. 

• Understand and analyze product performance metrics, user feedback, and market data to gain insights, make data-driven decisions, and optimize product features and user experience. 

• Identifies and revises Personalization and conversational AI train-level KPIs to deliver product OKRs, socializes progress and consistently reinforces objectives. 

 
Required Qualifications 

10+ years of experience of digital product management experience  

6+ years of Agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe). 

2+ years of experience with defining personalization, speech, NLP, or conversational AI systems. 

2+ years of experience with mobile app experience launching iOS and Android products. 

4+ Leadership experience  

 
Preferred Qualifications 

Experience presenting to executive level audience. 

Experience in healthcare or pharmaceutical industries. 

Master’s degree  <