Manager, Mid-Market Account Management

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. 

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Manager, Mid-Market Account Management to join our growing sales team!

Our Account Management team drives customer retention, growth, and expansion opportunities, as well as continued product optimization and adoption. As a Manager for the Mid-Market Account Management team, you'll be reporting directly to the VP, Account Management, and oversee a team of Mid-Market Account Managers. You will drive development of the processes, behaviors, and relationships that will expand our offering to the thousands of innovative companies that use Greenhouse to become great at hiring.

Who will love this job:

• A fierce competitor – you are passionate about the win and motivate others to win together
• A leader and coach – you are committed to the well-being and success of your team
• A driver – you execute with purpose and passion, and are not afraid to roll up your sleeves to close big deals
• A collaborative partner – you know that working cross-functionally is the best way to get the job done
• A data-driven problem solver – you use data to identify areas for improvement and act accordingly 
• A strategic thinker – you set a clear vision and push the team to hit ambitious revenue goals
• A builder – you love creating scalable systems and playbooks from scratch to drive performance across large customer volumes.

What you’ll do:

• Lead and motivate a team of account managers across the Mid-Market segment
• Drive initiatives and strategies/tactics to drive quarter-over-quarter improvement in gross retention and expansion
• Work closely with the VP of Account Management to strategize on new product sales, renewals, and other expansion strategies, and then work with your team to ensure successful execution
• Partner cross-functionally with Marketing, Customer Success, and RevOps to align playbooks and lifecycle motions for Mid-Market success
• Define an effective forecasting process to drive predictable revenue and stability

You should have:

• SaaS sales experience
• Experience hiring for and leading a Mid-Market closing quota-carrying sales team
• Superior data manipulation and analysis skills
• Demonstrated ability to work across functions to operationalize playbooks and performance management systems
• Proven strategies that have driven measured results in retention, churn mitigation and expansion
• Experience strategically growing the revenue of existing business in an organization
• Energy, drive, and ambition to lead a team
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $102,600.00 - $137,400.00. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar