Station Administrative Coordinator - MDW

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Illinois or Indiana
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in person and not selected for the Station Administrative Coordinator position at MDW within the last 12 months.***Job SummaryThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Station Admin Coordinator serves as a one-stop shop for the clerical needs of the Midway (MDW) Station. The Station Admin Coordinator works at a computer workstation within the airport and assists in the coordination of New Hire onboarding processes. Additionally, this role manages access and distribution of materials from Ground Operations Leaders, including station keys, Southwest and airport badges, parking tags/cards, paychecks, communication and training materials, and more as required. The Station Admin Coordinator effectively communicates with the Ground Operations Teams, Leaders, and other workgroups to resolve many different inquiries and needs at once, while offering our Legendary Customer Service to our Internal and External Customers.  

 

Additional details: 

• A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. 

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.  

Responsibilities

• Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
• Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
• General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
• Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
• Processes, verifies, balances and reconcile expense reports, invoices and Leader's purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
• Order, maintain, distribute and audit all accountable documents
• Prepare and process station level pass requests
• Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
• Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
• Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
• Serves as primary resource for ensuring Internal Customer Care notifications are completed
• Disseminates correspondence and information as required through Company email and board mail
• Procurement and distribution of Station supplies
• Miscellaneous station duties such as coordination of station key