Staff Software Engineer - Cloud Automation

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Use your experience in software development, systems engineering, networking and solution design to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Provide relief and sustainable resolution to issues within our infrastructure application stack.

Drive monitoring and automation initiatives.

Qualifications

To be successful in this role you have:

• Deep knowledge of Linux internals including troubleshooting, performance tuning and monitoring.
• 6+ years’ experience with large-scale application design, development, integration, and operations. Have deep knowledge of Apache Tomcat, Kafka, Django, RabbitMQ, ELK, Nginx, F5, Splunk, Grafana, Prometheus, and AppDynamics.
• Experience in cybersecurity including break management, audits, access management, security scanning.
• Experience in Event Management tools/platforms such as Netcool/OMNIbus, IBM/Tivoli, HP OVO, BMC BEM/TruSight, Moogsoft, BigPanda, Instana, ServiceNow ITOM, and ThousandEyes.
• Experience in managing Enterprise Systems Management applications backend and infrastructure.
• Strong knowledge of AI/ML, MLOps, MDLC, AIOps, DataOps, Data Processing Pipelines.
• 6+ years’ experience with DevOps automation and agile methodologies. Have knowledge of DevOps tools such as Ansible, Puppet, Terraform, CloudFormation, Jenkins, and Spinnaker.
• 6+ Years’ experience with Private Cloud, Public Cloud (AWS, GCP, OCI, Azure), preferably Azure, Hybrid Cloud and On-Premises Data Centers.
• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• 6+ years of Coding in various languages; we normally prefer JavaScript, Java, Python, Ruby, Go and Bash.
• PostgreSQL, MySQL database administration, troubleshooting, and performance tuning.
• Strong network troubleshooting knowledge. Have deep knowledge of DNS, SNMP, HTTPS, TCP/IP and BGP.
• Experience working with Container and Container Orchestration Platforms (Docker Swarm, Apache Mesos, Kubernetes).
• Have strong knowledge and hands-on experience with workflow orchestration tools, such as ServiceNow Workflow, HP OO, Rundeck, Apache Airflow, Tidal and BMC Atrium Orchestrator.
• Strong debugging and problem-solving skills (network, systems, database, and application).
• Team-first attitude and uncompromising attention to detail.
• Good collaboration and communication skills.
• Ability to work in shifts (that cover one weekend day) and overlapping hours with other regions.
• Good to have solution architect experience.
• Good to have experience developing on the ServiceNow Platform with the following;  CMDB, module development, discovery, flow designer, service portal.
• Good to have any industry certification, such as:  ITIL, CCSP, CISSP, TOGAF, COBIT, IT4IT, AWS/Azure/GCP/OCI certification, Certified PostgreSQL DBA(CPSDBA), ServiceN