Supervisor Operations

Position Title: Supervisor Station Operations (FLL) 

Position Summary 

The Supervisor Station Operations supervises the daily flight schedule within station operations by ensuring consistent communication between all crewmembers/crewleaders inside and outside of the Operations Center. This includes SysOps, Flight Crew, Inflight, Airports, Ground Operations, Maintenance, and business partners, where applicable. The Station Ops Supervisor is a leadership role which also coaches and mentors our Coordinators, ultimately contributing to the successful development of a growing team environment. The Station Ops Supervisor will also collaborate and closely partner with their Manager(s) in the execution of the operational strategy. The position requires quick thinking, strong interpersonal communication, and an in-depth knowledge of overall station operations. 

Essential Responsibilities 

• Utilize Gate Management Systems (GMS) to formulate a gate plot, keeping in mind multiple variables including but not limited to: Fleet type, Aircraft Swaps, customer connections, Minimum ground time, Gate Constraints, and Tow considerations 

• Communicate crucial information (e.g. gate changes, aircraft swaps, maintenance issues, delays) to all operational departments/stakeholders including System Operations 

• Ensure timely completion of aircraft moves working closely with Aircraft Ground Reposition (AGR) team 

• Assist with determining root cause for delays and coding 

• Oversee the management and support of any Irregular Operation (IROP), or any station anomalies including Safety/Security, facility issues, metering; winter ops; emergency response; or tarmac holds 

• Monitor radio frequencies as needed 

• Set up international arrivals – coordinate with other airport agencies, e.g. Customs and Border Protection (CBP), Airport Authority, etc. 

• Ferry and charter coordination 

• Able to strategically identify operational challenges and implement improvements to maximize and ensure success of on-time performance initiatives 

• Accountable to Ops Managers and/or General Manager for monitoring and safely executing daily flight activity  

• Supports and coaches Ops crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive feedback 

• Directs and guides Ops crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as business partners to ensure effective day-to-day collaboration and accountability 

• Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards, including escalating any non-compliance to leadership, and advising of any other escalated operational issues while monitoring events 

• Evaluates daily crewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations  

• Other duties as assigned, including special projects 

Minimum Experience and Qualifications 

• High School Diploma or General Education Development (GED) Diploma 

• At least eighteen (18) years old  

• Three (3) years of customer service, sales, or airline experience, OR one (1) year of JetBlue Customer Experience (CEX) participation 

• Ability to work all shifts including weekends, holidays and irregular operations 

• Working knowledge of Office suite software such as Word/Excel/PowerPoint 

• Strong verbal and written communication skills  

• Ability to multi-task and prioritize tasks 

• Ability to work under minimal supervision and in a team environment  

• Outstanding attention to detail  

• Highly organized and focused 

• Ability to learn new technology and operating systems