Senior Sales Support Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

We seek a driven Senior Sales Engineer to join our growing team. In this role, you will leverage your deep understanding of the Cell and Gene industry and strong sales acumen to drive revenue generation.

You will partner with the Sales and Product teams to identify customer needs, develop technical solutions, and close deals. This is a fast-paced and rewarding opportunity for a skilled individual contributor who is passionate about technology and enjoys building relationships.

Technical Sales

• Provide technical pre-sales support to sales teams, ensuring accurate product knowledge and positioning

• Develop deep understanding of customer requirements through in-depth discussions and needs analysis

• Translate customer needs into technical solutions, identifying the most appropriate products and services from our portfolio

• Assist with technical aspects of RFPs and RFQs, crafting compelling responses that showcase our solutions

• Craft compelling technical presentations and proposals that effectively communicate the value proposition to customers

• Conduct product demonstrations and trainings for customers and prospects

• Partner with sales representatives to close deals, overcoming objections and negotiating win-win contracts

• Track sales progress, manage opportunities in the CRM system, and contribute to achieving sales quotas

Customer Relationship Management

• Build strong relationships with key decision-makers at customer accounts

• Serve as a trusted technical advisor, proactively identifying customer needs and recommending solutions

• In collaboration with Sales and Customer Success teams: manage and nurture customer relationships throughout the sales cycle, from initial contact to post-sales support

• Proactively address customer technical concerns and escalations, ensuring high levels of satisfaction; identify upsell and cross-sell opportunities, expanding the customer base and revenue potential

Strategic Initiatives

• Stay up-to-date on the latest industry trends, technologies, and competitor offerings

• Collaborate with marketing to develop effective sales collateral and content

• Collaborate with internal Product engineering teams to identify potential solutions and address customer concerns

• Continuously develop your sales skills and technical knowledge through training and self-improvement

Minimum Requirement

• BS degree in Business, Marketing, Industrial Design / Engineering, Computer Science or related field; (MBA, MS, or other advanced degree preferred)
• 7+ years of experience in technical sales or engineering with a proven track record of exceeding sales targets and quotas

Critical Skills

• 5+ years of experience within healthcare and the life sciences, particularly in areas related to Cell and Gene therapies or similar domains

Additional Skills

• Understanding Biopharma Services and importance to customers and associated stakeholders

• Excellent communication, presentation, and interpersonal skills, with the ability to tailor communication style to technical and non-technical audiences

• Ability to build trust and rapport with customers at all levels, fostering long-term relationships

• Forward-thinking entrepreneurial mindset, capable of identifying opportunities, taking initiative, and driving innovative solutions within a dynamic team environment

• Thrive in a dynamic and fast-paced environment, adept at managing multiple priorities and initiatives

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. <