Sr. Director, CFC Facility

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Overview

The Senior Director, Customer Fulfillment Center oversees all aspects of leadership, engagement, strategic planning, and overall financial and operational performance of the goods-to-person customer fulfillment center operations. They develop short- and long-term plans to drive continuous improvement and ensure achievement of facility and organizational objectives. Additionally, they provide high-level leadership, direction, and coaching to the CFC leadership team to successfully and effectively accomplish operational goals and attain optimum performance levels.

 

What You Will Do

• Provide coaching and training to colleagues through both informal and formal programs. Establish consistent standards with the leadership team to ensure uniform coaching and performance-based feedback for all colleagues, while also maintaining accountability for results.
• Cultivate and sustain a culture dedicated to engagement and diversity, equity, and inclusion by fostering a colleague-centered workplace that prioritizes care and concern for all individuals.
• Ensure the efficiency of work methods, procedures, controls, and staffing, recommending alternatives as necessary to facilitate accurate and timely movement and processing of products. Manage warehouse layout to maximize efficiency, adapting to seasonal and inventory fluctuations.
• Lead all operational departments in alignment with company profit objectives and customer experience goals.
• Possess a thorough understanding of all operations KPIs, including production and planning, cost control, safety, inventory, facility maintenance, and shortage.
• Demonstrate strong community-building skills and serve as a senior leadership representative for Macy's community relations.
• Spearhead process improvement initiatives and identify opportunities for optimization, actively participating in strategic and business process improvement projects within the distribution network.
• Coordinate budget preparation and execution across operational functional areas.
• Review analyses of activities, costs, operations, and forecast data to track department progress toward stated goals and objectives. Continuously drive process improvement efforts to enhance efficiency and reduce overall costs.
• Collaborate with business partners to achieve results and implement solutions across key components of business operations, including Finance, Human Resources, Asset Protection, Merchandising, and Stores.
• Uphold a culture of safety throughout the organization.

 

Skills You Will Need

Leadership: Proven ability to develop high-performing teams, foster a culture of engagement, inclusion, and community, and drive results through effective leadership. Ability to effectively lead Goods-to-Person and Pocket Sorter automation.

Strategic Thinking: Strong strategic skills to develop short- and long-term plans for continuous improvement and achievement of organizational objectives.

Communication and Collaboration: Excellent communication and collaboration skills to effectively interact with stakeholders across various departments and levels within the organization.

Adaptability: Ability to adapt to changing priorities and demands.

Team Development: Skill in managing and developing direct reports, fostering individual growth and performance excellence, and building effective teams.

Financial Acumen: Strong financial skills and understanding of supply chain metrics to drive business results and make informed decisions.

Relationship Building: Ability to establish trust and credibility with internal and external stakeholders, cultivating smooth working relationships and rapport.

Problem-Solving: React quickly and appropriately to operational issues, follow up on unresolved matters promptly, and drive continuous process improvement.

Customer Focus: Create a customer-focused environment where excellent service is provided to all customers, ensuring business decisions align with customer needs and expectations.

Technical Proficiency: