Market General Manager (Clinical Director), West Chester, PA

Company Overview:

At Blackbird Health, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities. 

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise and sequenced treatment that achieves meaningful outcomes that last. Currently, we provide virtual and in-person mental health services - including comprehensive evaluations, medication- management and therapy - across Pennsylvania and Virginia with plans to expand to new markets in 2025. 

Why You’ll Love Working at Blackbird:

• Innovative, integrated care model providing excellent clinical care for kids and families
• Hybrid work model – a mix of in-person and telework
• Competitive, comprehensive benefits package, including medical and dental coverage (available day 1 of employment), 401k (with a company match), and employer-paid life insurance coverage
• Generous PTO, including time off for professional development/CEU's
• Excellent administrative support so you can focus on your patients, including full credentialing services
• Weekly clinical consultations and ample time for supervision: this is paid time for all providers
• Supportive work culture, clinical development, and trainings
• Integrated clinician-led leadership team that emphasizes the importance for interdisciplinary care and the unique perspective of our different care team members
• Opportunities to support your professional growth as our organization grows, regardless of what career growth looks like to you
• Our team is made up of intelligent, humble, compassionate, and hardworking people. Joining us means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

About the Role

As the Market Director for West Chester, you will:

• Create and execute on the strategy for launching and operating a successful new clinic and market for Blackbird in West Chester, PA 
• Own and deliver on key revenue targets for the clinic and market (ie own profit and loss statement for this region of Blackbird’s business)
• Oversee the day to day clinical operations of Blackbird’s new clinic in Westchester, PA 
• Meet with pediatric practices and physicians locally to develop relationships for patient referrals and create awareness of Blackbird’s services in the market, in collaboration with Blackbird’s marketing team
• Identify opportunities to grow the broader market (ie partnering with local schools to drive demand or launching new clinics in nearby areas where this is in person need)
• Recruit and hire a team of clinicians to work in the clinic during core patient hours, In partnership with Blackbird’s talent team. 
• Supervise therapists’ and medical professionals clinical care to ensure Blackbird quality standards are met or exceeded
• Ensure therapists are meeting productivity and caseload standards by supporting their ability to build, manage and maintain their schedules
• Provide training of new therapists’ on job responsibilities, workflow, clinical policies, clinical model, and documentation standards
• Monitor and provide ongoing education therapists and medical professionals’ as needed 
• Address patient and family concerns as needed, including direct outreach to patients and families and coaching of clinicians as necessary
• Partner with Human Resources to document and address any clinician-specific performance issues
• Attain goals as outlined in the company and individual annual objective and key results (OKR) document 

About You

You will be a great fit for our team and the role if you have:

• Experience building a practice/clinic from the ground up or scaling an existing clinic to meet and exceed revenue goals, as an owner,  clinical director or executive 
• Leadership and management skills, with the ability to inspire and lead a diverse team effectively
• Strong relationship management skills -  you can meet with the practices and physicians locally to build relationships, describe our model, support requests, and provide excellent care to kids 
• Knowledge of evidence-based interventions, early identification, and best practices
• Demonstrated cultural competency and sensitivity to the needs of diverse populations
• Analytical, critical thinking, and proble