Personal Lines Manager

<p>&nbsp;</p> <h3 data-start="459" data-end="482">Position Overview</h3> <p data-start="483" data-end="915">The Personal Lines Manager is a newly created role designed to scale and optimize the operational execution of the Personal Lines business unit. This position serves as the operational backbone of the team, owning day-to-day service delivery and supporting the Personal Lines team where needed.</p> <p data-start="917" data-end="1127">This role is ideal for a strong operational leader who thrives in translating strategy into execution, ensuring consistency, accountability, and an elevated client experience across the Personal Lines division.</p> <hr data-start="1129" data-end="1132"> <h3 data-start="1134" data-end="1160">Key Responsibilities</h3> <h4 data-start="1162" data-end="1210">1. Day-to-Day Team Leadership &amp; Execution</h4> <ul data-start="1211" data-end="1642"> <li data-start="1211" data-end="1303"> <p data-start="1213" data-end="1303">Serve as the primary point of contact for Personal Lines service staff and support teams</p> </li> <li data-start="1304" data-end="1382"> <p data-start="1306" data-end="1382">Assign, prioritize, and monitor workloads to ensure efficiency and balance</p> </li> <li data-start="1383" data-end="1467"> <p data-start="1385" data-end="1467">Ensure service standards, response times, and internal SLAs are consistently met</p> </li> <li data-start="1468" data-end="1555"> <p data-start="1470" data-end="1555">Support onboarding, training, and ongoing performance expectations for team members</p> </li> <li data-start="1556" data-end="1642"> <p data-start="1558" data-end="1642">Provide guidance and real-time problem-solving to keep operations running smoothly</p> </li> </ul> <h4 data-start="1644" data-end="1700">2. Service Delivery Oversight &amp; Client Experience</h4> <ul data-start="1701" data-end="2162"> <li data-start="1701" data-end="1823"> <p data-start="1703" data-end="1823">Oversee the quality, consistency, and timeliness of client servicing, with sensitivity to HNW/UHNW client expectations</p> </li> <li data-start="1824" data-end="1893"> <p data-start="1826" data-end="1893">Step in to manage escalations or complex service issues as needed</p> </li> <li data-start=&quo