Sr Perf Analytics & Insights Analyst

Department:

Product & Loyalty

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• This role is responsible for performing quantitative analysis and providing timely, actionable insights regarding Travel Products activities. This role will support and improve business decisions of both Travel Products and other Commercial teams through data gathering, analysis, cross functional collaboration and strong business acumen. This role will help tell the story of the business and provide ongoing and consistent analysis to Senior Leadership.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.  

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

   

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

• Evaluate current state of the business and establish performance baseline for future analysis.

• Analyze business trends using advanced analytical and statistical techniques to capture the state of the business. Use data analysis and business acumen to translate insights into opportunities for enhancements and needs.

• Conduct influential and complex data analysis that leverages a diverse collection of data and insights to create a holistic picture of the business and identify drivers of performance and the potential impact of change that can influence Senior Leadership.

• Identify potential revenue challenges and opportunities, communicate insights, and provide high impact data-driven recommendations that will influence business strategy and drive performance.

• Propose and create innovative tools, dashboards and reports to proactively monitor and identify opportunities for Travel Products to act on; automate exports efficiently when possible

• Document, create and compile a holistic "story" to present data discoveries and recommendations for Senior Leaders

• Build and maintain cross-functional relationships across the Commercial organization; prioritizing becoming a trusted thought partner with Senior Leaders and team. Partnering with enterprise stakeholders by contributing proactively in cross-Team discussions and Enterprise initiatives, with some direct Leadership involvement

• Develop tools for more efficient data gathering from relational databases and web analytics tools that will be used for strategic reporting and data analysis

• Partner with data engineering and product teams to seek creative ways to improve the quality and accessibility of enterprise level data

• Identify opportunities within normal scope of work and proactively make recommendations based on system knowledge and analysis to improve revenue performance and meet Travel Products goals

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of data visualization tools, relational database management and web analytics tools

• Knowledge of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Skilled in collecting, organizing, visualizing and interpreting data, including turning raw data into meaningful information using data-oriented programming languages and visualization software

• Skilled in Microsoft Excel (pivot tables, V/H Lookups, charts, organizing data, conditional formatting, etc.) and Power Point (building, formatting, presenting, etc.)

• Skilled in creating innovative and influential automated processes and reports with enterprise-level tools and