IT Support Technician

Why Chuze?

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic. 

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

Pay range: $23.00 - $28.75 / hour; based on experience.

The IT Support Technician is responsible for developing, innovating, and maintaining technology systems and applications across Chuze Fitness and scaling current processes during exponential company growth. This role requires optimizing business operations and enhancing member and staff experiences while ensuring proper implementation and adherence to information security measures.

Duties & Responsibilities:

• Respond to helpdesk tickets and provide timely resolution to technology-related issues reported by users in both the field and Home Office with strict adherence to department Service Level Agreements (SLA)
• Assist networking vendor with Layer 1 troubleshooting for network-related issues
• Monitor and maintain server, router, and switch infrastructure by performing routine maintenance tasks and addressing hardware failures
• Coordinate with Audio/Visual vendors to resolve issues with TV, audio & visual components within the clubs
• Manage and maintain Mobile Device Management solutions, including but not limited to patching, software rollout, and automation
• Implement and maintain information security measures by conducting vulnerability assessments, applying security patches, and providing education to users on security best practices
• Manage user access and permissions, including creating and updating user accounts and resetting passwords
• Effectively troubleshoot issues with software, hardware, and club equipment by diagnosing and resolving problems with operating systems, applications, and peripherals
• Procure and set up new computers for new & existing employees, including new-hire orientation training
• Assist users with network connectivity issues by efficiently identifying causes, troubleshooting network connections, and resolving internet connectivity problems
• Install, configure, and update software applications and operating systems on all devices across the organization
• Create and maintain documentation of hardware and software specifications for club networks, device setup, and system configurations
• Assist in monitoring system performance and escalate any anomalies to the Tech Support Lead & Sr. Systems Administrator when necessary

Essential Physical Requirements:

• Read, write, and speak clearly in English
• Bending, kneeling, and repetitive arm movement
• Sitting or standing for long periods
• Ability to lift at least 50lbs

Perks & Benefits

• Free Chuze membership + 1 Free membership for a friend or family member
• Accrued PTO and sick time with Floating Holidays
• 401(k)
• Medical, Dental, Vision, and other supplemental insurance
• Personal device stipend
• Company-provided devices and software
• Discount on all retail purchases, vendor products, and smoothies (at applicable clubs)