Associate Director, Creative Technology, Kyndryl Vital (US AI Innovation Lab)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you an associate director-level of creative technology who wants to drive strategic initiatives and create impactful experiences for the world’s critical systems? Then you’ll love working at Kyndryl Vital.

At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world’s best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it.

The Role

A Creative Technologist is a cross-disciplinary person that bridge between a design vision and engineering execution, using experimentation to solve problems in new and novel ways. They Combines technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life.

As a Creative Technologist at Kyndryl Vital USA,  you will lead the overall design vision for complex client projects, collaborating with stakeholders to deliver high-impact design solutions. You will define experience strategies that integrate cutting-edge technologies—such as AI, connected systems, or immersive platforms—into broader digital transformation roadmaps.

You will act as a senior leader and advisor, managing multidisciplinary teams and mentoring designers, technologists, and researchers to elevate performance and foster a culture of experimentation. You will guide clients in adopting human-centered and iterative design practices, helping them embed these capabilities into their own organizations.

You will build and maintain trusted relationships with senior client stakeholders, often at the executive level, articulating how creative technology drives strategic outcomes. Internally, you’ll drive best practices, contribute to the evolution of Kyndryl Vital’s methodologies, and ensure the technical and creative quality of all design outputs—from concept through to delivery.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Required Technical and Professional Expertise

• Human-Centered Design: You can guide large teams in user-centered practices and ensure that complex, multi-touchpoint solutions still address fundamental user needs. You likely have experience creating or approving user experience guidelines and frameworks that others follow.
• Cross-disciplinary Collaboration: You have an exceptional ability to lead cross-disciplinary teams. You don’t just collaborate with engineering and other departments – you orchestrate them. Under your leadership, design, engineering, business, and operations folks co-create effectively. You can resolve conflicts or misalignments between disciplines by refocusing everyone on common goals.
• Innovation: You are a thought leader in applying emerging technology to solve design and business problems. You have a forward-looking perspective, anticipating what technologies or trends (like agentic AI, edge computing, blockchain, etc.) might be relevant, and you incorporate that into strategic planning. You encourage a culture of continuous innovation in your team, perhaps by establishing innovation sprints or research initiatives within projects.
• Rapid Prototyping: You have a deep k