Jobs and Careers
AP
Senior Account Manager - Dallas
Apartment ListUnited StatesRemotefull_timeVerifiedPosted 8 May 2025
💰 $135,000/yr($112,000/yr – $135,000/yr)
About the role
Who We Are:
Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.
About the Role:
At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.
As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties on-site.
This region-based role (Greater Dallas Area) requires occasional travel within your assigned territory, approximately 1-3 in-market trips per quarter and/or conferences.
What You'll Do:
What We’re Looking For:
Bonus Points:
Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.
About the Role:
At Apartment List, we’re passionate about building long-term, successful partnerships with our partners. We’re looking for a Senior Account Manager to join our dynamic team and play a pivotal role in nurturing and expanding relationships with property management companies (PMCs) that are key partners on our platform.
As a Senior Account Manager, you will manage a territory-based book of business, working closely with existing partners to drive value, mitigate churn, and identify upsell opportunities. You will serve as a trusted advisor, ensuring your partners maximize their success on Apartment List while maintaining and growing existing partnerships. While this role primarily focuses on relationship management, you will also have the opportunity to drive expansion within your portfolio by bringing new properties on-site.
This region-based role (Greater Dallas Area) requires occasional travel within your assigned territory, approximately 1-3 in-market trips per quarter and/or conferences.
What You'll Do:
- Develop and maintain strong relationships between Apartment List and your portfolio of property management companies (PMCs) acting with 100% responsibility for outcomes.
- Serve as a trusted advisor to PMCs, focusing on their long-term success and providing tailored recommendations to maximize performance on Apartment List.
- Proactively identify upsell opportunities within your book of business and execute strategies to expand our partnerships.
- Drive meaningful adoption of Apartment List’s AI platform, Lea Pro, within your book of business.
- Deliver consistent, measurable results including meeting expansion targets, managing renewal rates, and reducing partner churn.
- Monitor and mitigate potential churn risks by addressing partner concerns, providing effective solutions, and ensuring partner satisfaction.
- Work collaboratively with marketing directors, regional property managers and other decision makers and influencers remotely and in-person within your assigned territory to maintain relationships and explore growth opportunities.
- Partner with cross-functional teams to ensure a seamless and effective partner experience.
- Deliver consistent activity aligned with the Apartment List way, ensuring proper pipeline management, clean data, and timely reporting through Salesforce and other tools.
- Assist with account implementation and support account performance following changes or additions.
What We’re Looking For:
- You have 5+ years of account management or client success experience, ideally within a territory-based remote role where you’ve acted as the true partnership owner overseeing almost all aspects of the partners’ business.
- You have proven success in identifying and executing upsell opportunities while maintaining partner satisfaction and managing negotiations at time of renewal.
- You have experience developing compelling, impactful, data-driven presentations and presenting to diverse stakeholders.
- You can translate data into compelling narratives that highlight value, performance, and opportunities for improvement using Excel and/or Google Sheets to analyze findings.
- You are detail-oriented, proactive, and possess excellent problem-solving skills, with the ability to mitigate risks and build solutions for your partners.
- Experience with Salesforce and Salesloft is a plus, as is the ability to learn our proprietary tools and technologies.
- You have a consultative and systematic approach to account management, with a strong focus on collaboration, relationship building, and delivering value to partners.
Bonus Points:
- Familiarity with the multifamily industry along with experience nurturing and growing relationships within it.
- Proven experience working with generative AI tools and technologies.
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