Bilingual (Spanish-speaking) Customer Service Specialist
CLEAResultAbout the role
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.
Additionally, you will enjoy:
• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career
Job Description
We are looking for a talented individual…
To join our team as a Spanish-speaking Customer Service Specialist! We are looking to expand our Residential Program Team in Oregon and Southwest Washington delivering customer support services on behalf of an Oregon-based non-profit client. In this role, candidates will be part of a program delivery team supporting innovative energy conservation and renewable energy programs to customers throughout the Oregon and Southwest Washington. This candidate will:
Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
Document conversations with customers, provide recommendations on products or services, and advise on program participation details. Support follow-up communications and next steps to current program participants as necessary.
Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
Address disputed rebate claim data and route appropriately if necessary.
Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.
Please note: Candidates considered must
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