Technical Program Owner, Delivery

• Program leader with 8+ years delivering complex initiatives across infrastructure, cloud (Azure), platform, DevOps, and security; skilled in frameworks, execution, and AI-driven reporting.
• Partner to engineering leaders who brings clarity, alignment, and disciplined execution to fast-moving technical programs, helping Zip scale securely and reliably.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office 

Start your adventure with Zip 

We are seeking a Technical Program Owner, Delivery to lead the planning and execution of high-impact initiatives across Zip’s technology organization. This role combines strategic program ownership with execution leadership, driving outcomes across infrastructure, platform, security, and internal engineering systems. Partnering closely with Engineering Managers, architects, and technical leads, you will shape, sequence, and deliver critical initiatives while providing the structure and visibility needed to keep complex work moving forward. Your leadership will help ensure that our roadmap reflects real priorities, not just aspirational goals.

This is a delivery-first role—not a product role. You will not own customer-facing features or go-to-market decisions; instead, you will own the internal technology programs that enable our engineering and operations teams to scale reliably and securely. Success in this role requires the ability to bring clarity to complex programs, build alignment across teams, and drive disciplined execution. You will also be expected to leverage AI tools to increase your own effectiveness by streamlining reporting, summarizing progress, and reducing manual overhead.

Interesting problems you’ll get to solve

• Own the end-to-end delivery of cross-functional technical programs, from initial scoping through implementation and closure
• Drive the execution of Zip’s internal technology roadmap, including infrastructure modernization, developer tooling, platform scalability, and compliance initiatives
• Partner with Engineering Managers and technical leads to define scope, break down work, manage dependencies, and allocate resources
• Facilitate prioritization and trade-off discussions across architecture, DevOps, platform, security, and business systems teams
• Use AI tooling to automate documentation, generate summaries, and improve communication speed and clarity
• Track program status, surface risks early, and keep teams focused and accountable
• Drive consistent reporting to senior technical leadership, highlighting progress, blockers, and impacts
• Introduce delivery practices and frameworks that help engineering teams operate more predictably and at scale

What you’ll bring to the team

• 8+ years of experience delivering complex technical programs in infrastructure, IT, or cloud-native environments
• Strong track record of working across engineering, architecture, DevOps, and security to drive successful outcomes
• Experience leading delivery of multi-team initiatives involving technical dependencies and operational impact
• Strong understanding of cloud platforms (Azure) and internal enterprise technology ecosystems
• Structured, outcome-driven mindset with the ability to bring clarity and focus to ambiguous or fast-moving programs
• Familiarity with using AI tools to boost personal productivity (e.g., summarization, document generation, update tracking)
• Excellent communication and facilitation skills, especially when navigating cross-functional alignment
• (Bonus) Experience in fintech or regulated environments, with awareness of compliance and audit-ready delivery practices

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Union Square office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 4