Sr Director - Technical Support

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Job Description:

Airbus Helicopters is looking for a Senior Director - Technical Support to join our team based in Grand Prairie, TX.

This position is responsible for all Airbus Helicopters North America (“AHNA”) Technical Support.  Promote high standards of customer service and satisfaction and the associated performance metrics, as well as group processes and policies.  Serve as primary technical liaison between AHD/AH and AHNA and its customers in coordinating distribution of technical service.

Your working environment:

A suburb just outside the Dallas-Fort Worth metropolitan area is home to Airbus Helicopters U.S. regional headquarters, where we have more than 1,000 employees. Check out one of the seven professional sports teams that also call Dallas home - you may even see a special, custom Airbus helicopter dedicated to the Dallas Cowboys flying during home games.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your challenges:

Manage AHNA Technical Support Operations:  50%

• Ensure AHNA Regional Hub 24/7 Technical Support, Hub infrastructure and process deployment

• Drive resolution of customers’ technical issues

• Manage customers’ technical answers lead time with Front Office Teams

• Represent AHNA Technical Support in Customer Meetings, Reviews and Councils

• Conduct regional network monitoring (CCs, KPIs, follow up of results & drumbeat)

• Align with overall performance target in technical support as set by Central Support Engineering. Provide periodic reporting of technical synthesis back to Central

• Be the voice of Technical Support for the region to Central

• Support AH Group Follow-The-Sun 24/7 worldwide support concept

• Responsible for the operating budgets of all cost centers under Technical Support

• Organize, develop and implement the Technical Support, Technical Publication organization policies and procedures for fulfilling company objectives regarding Technical support in the region. Align the organization with the worldwide technical support process

• Ensure support of all Safety Investigation of Airbus aircraft involved in aviation mishaps and required documentation and analysis