Retail Strategy Manager, S@K

Job ID: 271788
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type:
Position Type: Regular
Job Function: Retail Operations
Remote Eligible:Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Position: Retail Manager, Strategy S@K

Location: Remote

About Retal FSC at Sephora:

The Sephora at Kohl’s partnership, launched in 2021, expands access to Sephora’s prestige beauty experience to more communities and clients nationwide. Today, the Sephora experience is available in all of Kohl’s 1,100+ stores, including 855 full-size Sephora at Kohl’s locations and over 290 small format shops, as well as on Kohls.com. A large cross-functional and cross-company team drives the business, blending parent company strategies with innovative approaches tailored specifically for the Sephora at Kohl’s environment and clients. The Sephora at Kohl’s retail team brings the Sephora experience to life through store experience and client engagement.

Your role at Sephora:
The Manager, Sephora at Kohl's Retail plays a critical role in supporting the successful operation and growth of Sephora at Kohl's (S@K) stores. This position is responsible for driving key retail initiatives, enabling consistent execution of retail KPIs and standards, and providing support to store teams through training and policy. The Manager will collaborate with cross-functional partners to optimize the client experience, drive sales, and maintain operational excellence within the S@K environment. 

• Partnership Management
  • Act as the key liaison between Sephora and Kohl’s retail teams to implement key strategies and deliverables.
  • Collaborate with cross-functional leaders on retail dependencies to address impacts and ensure seamless execution.
  • Design and optimize retail department processes associated with supporting Sephora @ Kohl’s and hold partners accountable to the process.
• Retail Strategy
  • Support strategy development for growth initiatives by partnering with Director to design pilot, conduct comprehensive analysis of pilot results and assess impact and scalability.
  • Lead growth initiative pilots by collaborating with cross-functional teams to execute pilot programs aimed at driving growth.
  • Ensure Sephora at Kohl’s is integrated in broader Sephora Freestanding strategies by proactively aligning on problem statements, S@K nuances, and deliverables.
  • Lead growth initiative pilots by collaborating with cross-functional teams to execute pilot programs aimed at driving growth.
  • Ensure Sephora at Kohl’s is integrated in broader Sephora Freestanding strategies by proactively aligning on problem statements, S@K nuances, and deliverables.
  • Serve as an expert on S@K stores including client and BA experience to help proactively shape retail strategies
• Oversee Training Strategy and Execution
  • Lead training strategy including key focuses and delivery vehicles. Consult with business partners on the most effective way to deliver content to ensure high engagement, and execution.
  • Review all content, communication and training materials across the organization to ensure accuracy and relevance to the S@K environment. Prioritize efforts based on need, impact and resourcing.
  • Oversee program delivery for Sephora at Kohl’s unique projects including intake, content development, and hindsighting.
• Program Management
  • Drive and facilitate key retail meetings, including determining topics, sharing key recaps and coordinating next steps and action items
  • Summarize and escalate issues to appropriate partners for resolution
  • Embody a continuous improvement mindset and approach acros