Patient Service Associate - EmUrgentcare

Department/Unit:

EmUrgent Care - Latham

Work Shift:

Per Diem (United States of America)

Salary Range:

$40,495.10 - $52,643.64

Tag Lines:
Join our team and be part of something BIG.
Imagine how good it would feel to provide state-of-the-art care to people who need it each day.
World-Class specialty care closer to home.

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for Patient Care Associates to join our team.
An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at Latham EmUrgentCare, with some, reimbursable, travel required.
Primary Job Responsibilities:

• Clean and maintain equipment and examination rooms at all times
• Collect vitals and brief medical history of patients
• Directing patients to examination rooms
• Ensuring rooms are setup for efficient patient care
• Ordering and re-stocking of medical supplies
• Team support to medical providers and front desk

Education Requirements:

• High School Diploma or equivalent.
Experience:
• Basic Medical Terminology
• Multi-tasking as a team player in a fast-paced setting
• Excellent customer service skills

Competitive Benefits and Perks:
• Paid hands-on training
• Opportunities for growth within the Albany Medical Center family
• Medical Coverage (CDPHP), Dental and Vision plans available
• Located on main public transportation lines
• Paid Time Off
• Tuition Reimbursement
• AMC Pension Plan and 403B Retirement
About Albany Med
Best of the Capital Region
Albany Med is at its best when our community needs us most. We’ve been voted Best Hospital in the Times Union’s annual readers’ poll for two consecutive years.
For more information about Albany Med, visit our website at amc.edu and interact with us on LinkedIn, Facebook, Instagram, and YouTube.

Essential Duties and Responsibilities

• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplifies Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Qualifications

• High School Diploma/G.E.D. - required
• 2-3 years office experience or one year of related experience in a medical practice - preferred
• Experience using an electronic health record and Microsoft Office a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.

Physical Demands

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Lifting - Rarely
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Climbing - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Rarely
• Talking - Constantly
• Hearing - Constantly
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temper