Executive Support Technician

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

The Executive Support Team at PayPal is looking for an Executive Support Technician to join our team at our office in San Jose, CA.  The Executive Support Team is responsible for delivering timely and efficient VIP support for all technology needs of the PayPal Office of the CEO and Executive Staff.

Meet our team:

As a member of the Executive Support Team, and the broader End User Experience Team (EUX), you will interface daily with executives, their assistants, employees, and other infrastructure teams and partners. 

Job Description:

Your way to impact: 
 

The Executive Support Technician role requires someone who is outgoing, has excellent communications skills, enjoys working as part of a team and can successfully multi-task without sacrificing quality in their work.  Candidates must be both technically-versed and passionate about providing world class, meticulous customer support.  Personality and a strong work ethic are as vital as technical expertise for success in this role. 

 

Your day-to-day: 

In your day-to-day role you will: 

• Provide local/in-person and remote technical support for Executives, their assistants and other co-workers 

• Support meetings, including high visibility meetings, such as Board of Directors meetings and quarterly Earnings calls 

• Lead and assist with root cause analysis to eliminate or mitigate issues 

• Execute support while keeping security a priority and maintain a high level of confidentiality 

• Be available for on-call support, for escalated requests occurring during non-business hours  (this is on a scheduled rotation.)  

• Be comfortable with providing support at personal residences if needed. 

• Be available for travel if needed. 
   

What do you need to bring: 

• Please note, this is an onsite (5 days/week) at the San Jose office. 

• Must have at least 5+ years of experience working in an IT support function. 

• Must have at least 2+ years of experience working in an Executive IT support function. 

• Must have experience providing AV support, including technology deployment, for meetings. 

• Successful candidates will have strong interpersonal skills, a confident presence, be adept at troubleshooting and prioritizing, and possess exceptional competency in the following platforms and technologies: 

• Windows OS / MacOS, Apple iOS, iPadOS and Android 

• SCCM, Jamf, WorkspaceOne 

• Microsoft Exchange and Office 365 Suite 

• Ticket Management within ServiceNow 

• Video/Audio Conferencing, e.g. Microsoft Teams and MTRs, Zoom, WebEx  

• Remote and/or collaborative web technologies  

• TCP/IP, DNS, VPN, WIFI 

• Active Directory, PowerShell, Command Line, Terminal  

• PC, Mobile, and Network Security  

• Telecommunications, Printing 

Character 

• Acts with Integrity and Trust 

• Focuses on Results 

• Focuses on Community and Customer Needs  

• Manages Execution 

• Makes Effective Decisions 

• Manages Process 
    

Interpersonal Skills 

• Builds Relationships & Teams 

• Manages and Develops People 

• Communicates Effectively 

• Motivates Others 

• Relates technical issues to the workforce using non-technical terms  
    

Leading Organizational Change 

• Deals with Ambiguity 

• Personal Capability 

• Demonstrates Intellectual Capability  

• Innovates 

• Knows PayPal and represents our vision and mission 

 

Education:  

Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field  

OR 

MCSE or MSTSC, other technical certifications, ITIL certification 

Equivalent relevant experience and diplomas may also substitute for a degree. 

 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), e