Dokshop Customer Support Representative

Job DetailsLevel: ExperiencedJob Location: Phoenix - Phoenix, AZ 85040Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $21.00 - $22.00 HourlyJob Shift: Day ShiftCustomer Support Representative – Dokshop (Experienced)

Position Overview

We are seeking a highly experienced Customer Support Specialist to join our team. This role requires handling a medium to high volume of inbound and outbound calls while managing multiple tasks efficiently. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced support environment.

Key Responsibilities


Provide exceptional customer support through phone, email, and chat channels
Handle a moderate volume of customer calls while maintaining quality and professionalism
Troubleshoot customer issues and provide timely, accurate solutions
Manage multiple customer inquiries simultaneously with strong attention to detail
Document customer interactions and updating records in internal systems
Collaborate with internal teams to resolve complex issues
Follow established processes while identifying opportunities for improvement
Maintain a high level of customer satisfaction and service standards


Work Environment


Fast-paced, customer-focused environment
Regular interaction with customers and cross-functional teams
May require handling multiple tasks and systems simultaneously


 
QualificationsRequired Qualifications


2+ years of experience in customer support or a related role
Proven ability to handle moderate call volume in a professional setting
Strong multitasking skills and ability to prioritize effectively
Excellent verbal and written communication skills
Experience with CRM or support ticketing systems
Problem-solving mindset with a focus on customer satisfaction
Ability to work independently and as part of a team


Preferred Qualifications


Experience in a fast-paced or technical support environment
Familiarity with call center metrics and performance standards
Advanced proficiency with customer support tools and systems


Key Skills


Multitasking and time management
Active listening and communication
Critical thinking and problem-solving
Attention to detail
Adaptability