Senior Manager, Commercial Intelligence

Job Posting Title:

Senior Manager, Commercial Intelligence

Req ID:

10097727

Job Description:

About the Role & Team

Do you love using data to answer complex questions? Then you may be interested in learning more about the Commercial Intelligence team at Walt Disney World!

Our mission as part of the Commercial Strategy group is to put our data assets to work and apply quantitative techniques to discover previously unknown insights about our customers. We work directly with the major decision-makers who shape the Walt Disney World experience. Through our insights, we help form and improve Disney offerings.

What You Will Do

As product owners of Walt Disney World Commercial Insights, we act as the primary lead for developing and facilitating analysis linked to Walt Disney World commercial drivers by consolidating insights of Guest behavior, industry trends, operational conditions and revenue generating tactics.

We manage the portfolio and orchestrate content based on high priority initiatives assigned by Commercial leadership. We also facilitate analyses and projects across cross-functional teams with direct and indirect leadership of analytics and data partners and provide weekly recaps socialized with senior executives.

While every single day will be different, with rotating priorities, the main themes for this role include supporting a team of:

• Commercial Analysts: Analysts help the Commercial organization develop the right strategies to drive demand and focus on discovering and translating insights to support pricing, forecasting, planning, and marketing decisions. Cross-functional analytics meetings provide synthesized findings and drive insights for decision-making.
• Data Experts: The team leverages data to support commercial decision-making. We convert freeform ideas into structured solutions. This includes closely partnering with data scientists to link the right data assets to the proper analytical techniques to provide solutions.
• Data Coders, Visualizers & Storytellers: Our team uses knowledge of visualization techniques to create compelling dashboards and intelligence tools to enable ease of interpretation of commercial performance metrics. This involves having the team code the backend processes to quickly access needed data and develop decks that synthesizes complex data into a compelling story.

You will also:

• Manage a portfolio of analytical cases, collaborating across partner teams to consolidate a synthesized conclusion of findings and recommendations.
• Benchmark industry to provide new perspectives and fresh options to consider and test.
• Build compelling decks and presentations that can be used in senior executive forums.
• Groom a backlog of ongoing requests for data discovery and insight. This can include researching new ways to solve commercial questions using data and analysis.
• Lead a seasoned team providing day-to-day leadership support and motivation.
• Build diverse teams, seeking out ways to hire and retain top talent.
• Be willing to be flexible with changing business needs and adaptable with work requests.

Required Qualifications & Skills

• 7+ years of experience in analytical roles
• Experience leading an analytics team
• Experience leading the lifecycle of analytic products; from requirements gathering to data acquisition to presentation of results, and automation (where applicable)
• Ability to draw inferences, quantify uncertainty and limitations of analysis
• Time-management skills, with ability to prioritize multiple requests and communicate status to partners
• Strong written and verbal communication skills, with the ability to communicate complex ideas and develop concise recommendations
• Demonstrated relationship skills, comfortable with influencing peers and executives
• Comfort in working in ambiguity to determine the questions that should be answered and the approach and partners needed to get there
• Familiarity of industry leading tools for business intelligence (e.g., Snowflake, Tableau)

Preferred Qualifications

• Knowledge of Walt Disney World data
• Knowledge of Walt Disney World business processes

Education

• Bachelor’s Degree in Math, Statistics, Computer Science, Engineering, Business or related fields, with a preference for advanced degree(s)

Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Revenue Planning (WDW)

Primary Job Posting Category:

Market Research/Intelligence

Employment Type:

Full time

Primary City, State, Regio