Case Manager, Ummi's House (Part Time)

POSITION SUMMARY: The case manager (CM) will have a minimum of a Bachelor’s Degree with two years of supervised fulltime work experience with families with histories of substance use disorders/trauma, or a LADC II, or 5 years of experience providing counseling and/or case management services to families with histories of substance use disorders/trauma. The case manager will ensure that the Ummi’s Family Sober Living Program has appropriate linkages with the required community services, has experience in formulating individual and family service plans, and the ability to keep accurate records and submit required reports in a timely manner. The Case Manager provides support, advocacy, direction and guidance to families living in the program to achieve the goal of permanent housing. The Case Manager is responsible for providing comprehensive assessments, care planning, advocacy, and collaboration with multiple providers in order to assist families in navigating and accessing resources to achieve social and economic stability and secure affordable and sustainable housing. The Case Manager works as part of a multidisciplinary team and works closely with the other the Program Director, other Case Manager, Children’s Services Coordinator and Residential Recovery Specialists to meet the goals of each family and the program. Weekends, Holiday and shift rotation may be required. The work includes, but is not limited to, identifying and addressing barriers which may prevent families from obtaining permanent housing and developing an individualized plan for each family/individual in which those barriers are addressed. The Case Manager also is responsible for networking effectively with family members, physicians, courts, human service and community agencies and any other relevant persons or entities in order to promote the health and wellbeing of the family. The work may also entail accompanying families and/or individuals into the community to access various services.

Schedule: Monday to Friday from 4pm to 8pm

MINIMUM QUALIFICATIONS:

A. Education:

B.A. or B.S. degree preferred. 5 years of experience in case management/housing/substance disorder/trauma field may substitute for B.A/B.S. degree, in which case a high school diploma is required.

B. Experience:

B.A. or B.S. degree and one year of experience in related field, as specified above. High school diploma with at least 5 years of experience in related field, as specified above.

C. Knowledge/Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Knowledge of substance use disorder and trauma informed care.
• Knowledge of homeless and housing issues, including housing subsidies.
• Must be able to develop professional relationships with court personnel, counselors, medical personnel, landlords, property managers, and other community personnel to promote the health and wellbeing of families and assist to secure and maintain permanent housing.
• Must be able to work sensitively and effectively with people of diverse cultural backgrounds.
• Must have valid driver’s license.
• Must be willing to drive in Boston and surrounding communities.
• Must be willing to work a flexible schedule at times, including some evening hours.
• Knowledge of community resources.
• Ability to work both independently and as a team member.
• Ability to establish and maintain strong collegial relations with co-workers and service providers.
• Good computer literacy.
• ETO/Assist program knowledge.
• Demonstrates a customer focus.
• Demonstrates team spirit in carrying out responsibilities.
• Possesses a work ethic that supports agency policies and goals.

D. License/Registration/Certification: CPR and First Aid Certification within 90 days of hire

E. Other: CORI check, valid driver’s license

PRINCIPAL ACCOUNTABILITIES (Job Specific Competencies):

I. Essential Functions/ Performance Standards

JOB KNOWLEDGE - The extent to which the employee demonstrates technical and professional knowledge of job requirements and takes personal responsibility to maintain and improve that knowledge:

The employee is able to fulfill all of the requirements of the job assigned in a satisfactory manner as demonstrated by:

• To develop and maintain a warm, friendly, professional, cooperative atmosphere in the program in which families live and staff work.
• To safeguard the privacy and confidentiality of the residents and staff and to treat all individuals with dignity and respect at all times.
• To provide intensive case management and assessment that includes review of all pertinent program documents, rule and guidelines with family.
• Support and maintain a caseload of 12 families
• Conduct interventions as needed to